FAS: Field Application Specialist
2 semanas atrás
La persona que ocupe la posición tendrá, entre otras, las siguientes responsabilidades:
- Implementación Técnica: Llevar a cabo instalaciones, validaciones y entrenamientos del producto en sitio para los clientes.
- Soporte Técnico: Proporcionar soporte técnico especializado, resolviendo dudas y problemas de los usuarios finales para garantizar la máxima satisfacción del cliente.
- Gestión de Relaciones: Mantener relaciones sólidas y profesionales con los clientes y usuarios finales, garantizando una comunicación fluida y efectiva.
- Desarrollo de Negocios: Identificar oportunidades de ventas adicionales a través del contacto directo con clientes durante visitas de campo.
- Entrenamientos: Diseñar y ejecutar programas de capacitación para usuarios sobre el correcto uso y mantenimiento de nuestros productos.
- Reportes Técnicos: Elaborar informes detallados sobre las actividades de campo, retroalimentación de productos y el desempeño de aplicaciones.
Requisitos:
- Graduados de carreras universitarias de grado y/o posgrado en bioquímica, biotecnología, biología, biología molecular y genética molecular.
- PhD (deseable, no excluyente)
- Experiencia mínima de 2 años en un rol similar como FAS o experiencia relacionada en laboratorios, clínicas, o industria biomédica.
- Conocimientos profundos en técnicas moleculares, extracción de ADN, secuenciación e identificación humana porelectroforesis capilar.
- Experiencia en manejo de PCR en tiempo real.
- Capacidad para diagnosticar y resolver problemas técnicos complejos.
- Experiencia comercial de productos o servicios clínicos (deseable)
- Nivel de inglés intermedio | avanzado
- Disponibilidad para viajar frecuentemente a nivel nacional o internacional con fines comerciales, de asistencia técnica y capacitación (15% del tiempo)
- Movilidad propia (deseable)
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