Senior Voice of Customer Specialist
Há 7 dias
Overview Employer Industry: Customer Experience Analytics Responsibilities Develop and maintain the Voice of Customer (VOC) methodology, metrics, and standards across various surveys and feedback channels Design and execute surveys using Qualtrics, including audience targeting and question design Collect and integrate qualitative and quantitative feedback, linking it with operational and outcome data Perform analyses to uncover key customer drivers and trends, leveraging predictive modeling and AI Create dashboards and presentations to communicate insights and recommendations to stakeholders Qualifications Bachelor’s degree in Analytics, Business, Marketing, or a related field preferred Minimum of 5 years of experience in customer analytics positions At least 2 years of experience working with survey platforms, such as Qualtrics or Medallia Minimum of 2 years of experience in survey methodology and analytics within the customer experience field Strong quantitative skills and experience in predictive modeling Preferred Qualifications Expertise in survey design, customer lifetime value (CLV) analysis, and mixed-method research Proficiency with customer data platforms and feedback-management tools Strong ability to translate complex analyses into concise and persuasive recommendations Experience managing enterprise-wide voice of customer data and coordinating research across user groups #CustomerExperience #Analytics #DataDriven #CareerOpportunity #VoiceOfCustomer We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
-
Customer Support Specialist
Há 3 dias
Canoas, Brasil Bonsai Tempo inteiroAbout BonsaiBonsai is the all-in-one platform helping agencies, consultancies, and professional service firms run and scale their operations. From lean 5-person studios to 100-person teams, thousands of businesses around the world rely on Bonsai to streamline their workflows and manage everything from proposals and contracts to time tracking, invoicing,...
-
Customer Support Specialist
Há 7 dias
Canoas, Brasil Bonsai Tempo inteiroAbout BonsaiBonsai is the all-in-one platform helping agencies, consultancies, and professional service firms run and scale their operations.From lean 5-person studios to 100-person teams, thousands of businesses around the world rely on Bonsai to streamline their workflows and manage everything from proposals and contracts to time tracking, invoicing,...
-
Bilingual Customer Support Specialist
3 semanas atrás
Canoas, Brasil DataAnnotation Tempo inteiroOverview Join to apply for the Bilingual Customer Support Specialist role at DataAnnotation . We are looking for a Bilingual Customer Support Specialist to join our team to train AI models. You will measure the progress of AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. This role requires expert-level linguistics....
-
Client Onboarding Specialist
Há 5 dias
Canoas, Brasil Ottomatik.Io Tempo inteiroJoin to apply for the Client Onboarding Specialist role at Ottomatik.ioWe are South, and our client is looking for a Client Onboarding Specialist!Note To ApplicantsEligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English.Applications submitted in other languages will not be...
-
Customer Retention Specialist
3 semanas atrás
Canoas, Brasil Varsity Tutors, a Nerdy Company Tempo inteiroCustomer Retention Specialist (Work from Home) Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is not your typical support role — this is a sales-focused position where your primary responsibility is to retain revenue, overcome...
-
Customer Retention Specialist
3 semanas atrás
Canoas, Brasil Varsity Tutors, a Nerdy Company Tempo inteiroCustomer Retention Specialist (Work from Home) Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is not your typical support role — this is a sales-focused position where your primary responsibility is to retain revenue, overcome...
-
Canoas, Brasil Supportyourapp Tempo inteiro(American English)Customer Support Consultant (LATAM, remotely)(American English) Customer Support Consultant (LATAM, remotely)Get AI-powered advice on this job and more exclusive features.Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Passionate about the world of...
-
Canoas, Brasil SupportYourApp Tempo inteiro(American English) Customer Support Consultant (LATAM, remotely) (American English) Customer Support Consultant (LATAM, remotely) Get AI-powered advice on this job and more exclusive features. Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Passionate about the world of...
-
Social Media Specialist – Remote
2 semanas atrás
Canoas, Brasil High Tide Inc Tempo inteiroOverview We’re looking for a highly organized and experienced Social Media Specialist (Remote) to join the Marketing team at High Tide Inc. , one of the largest cannabis companies in the world. With brands like Daily High Club, Smoke Cartel , Grasscity, and Canna Cabana , we’re leading the way in cannabis accessories and CBD e-commerce across North...
-
Digital Partners Acquisition Specialist
Há 7 dias
Canoas, Brasil Bebeeaccount Tempo inteiroJob OpportunityThis role is part of a leading Internet company's expansion in Africa, aiming to become one of the continent's top players.The successful candidate will be fluent in English and Portuguese, with at least one year of experience in agency recruitment or management.Sales-oriented mindset with patience.Excellent communication skills to build...
