Senior Salesforce Administrator

SENIOR SALESFORCE ADMINISTRATOR & BUSINESS ANALYSY (HYBRID PORTO):
Portuguese company hires for hybrid position
Location: Matosinhos, Porto
Work Model: Hybrid, with on-site attendance 2-3 times per week
️ Language Requirements: English (B2+ — mandatory) and Portuguese (C2)
Seniority: Senior (8+ years) (2+ years of Salesforce experience)
Rate Between €2900 - 3700 RV / €1900 - 2400 CTI
- ️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success
The role requires a proactive and analytical professional capable of understanding complex requirements, translating them into clear functional specifications and coordinating their implementation throughout the product lifecycle.
Main Responsibilities:
- Administer, configure and continuously improve the Salesforce platform according to business and operational requirements.:
- Gather, analyse and document business requirements in collaboration with stakeholders, users and technical teams.
- Translate business needs into functional requirements, user stories, acceptance criteria and Salesforce solutions.:
- Manage and prioritise the product backlog, ensuring alignment with business objectives, technical constraints and delivery capacity.
- Act as the main liaison between business stakeholders, Salesforce developers, administrators, architects and external partners.
- Configure Salesforce objects, fields, page layouts, record types, validation rules, workflows, flows, reports and dashboards.
- Support the definition of the Salesforce product roadmap and contribute to release and sprint planning activities.
- Coordinate functional testing, User Acceptance Testing, defect management and validation of new Salesforce features.
- Monitor platform adoption, data quality, system usage and user feedback, identifying opportunities for improvement.
- Support Salesforce users, investigate functional issues and coordinate the resolution of incidents and service requests.
- Prepare process documentation, functional specifications, user guides and training materials.
- Ensure that Salesforce configurations follow internal governance, security, compliance and data-protection requirements.:
- Facilitate meetings, workshops, backlog refinement sessions and demonstrations with business and technical stakeholders.
- Support change-management and user-adoption initiatives related to new Salesforce functionalities and processes.
Mandatory Requirements:
- At least 2 years of hands-on experience with Salesforce administration, configuration or functional analysis.:
- Professional experience working as a Business Analyst, Product Owner or Salesforce Functional Consultant.
- Hands-on knowledge of Salesforce configuration, including objects, fields, page layouts, record types, validation rules, flows, reports and dashboards.:
- Experience gathering, analysing and documenting business and functional requirements.
- Experience creating user stories, acceptance criteria, process flows and functional specifications.
- Ability to manage, refine and prioritise a product backlog.
- Experience working with business stakeholders, technical teams, developers and end users.
- Knowledge of Agile methodologies, particularly Scrum or Kanban.
- Experience coordinating functional testing and User Acceptance Testing.
- Strong analytical, problem-solving, communication and stakeholder-management skills.
- Ability to work autonomously and manage multiple priorities in a dynamic environment.
Nice-to-Have Requirements:
- Salesforce Administrator certification, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
- Salesforce Business Analyst or Salesforce Platform App Builder certification.
- Experience with Salesforce Sales Cloud, Service Cloud or Experience Cloud.
- Knowledge of Salesforce security and access-management concepts, including profiles, permission sets, roles and sharing rules.:
- Knowledge of data migration, data cleansing and Salesforce data-management tools.
- Experience working with Jira, Confluence, Azure DevOps or similar Agile and requirements-management tools.
- Familiarity with Salesforce release-management and deployment processes.
- Experience with process automation using Salesforce Flow.
- Knowledge of CRM governance, data quality and user-adoption practices.
- Experience working in international or multicultural environments.
- Previous experience in regulated sectors such as banking, insurance, telecommunications or healthcare.
What We Offer:
- Initial 6-month contract, with the possibility of extension based on performance and project needs.
- **Possibility of being internalised by the client after the init