Program Manager

Job SummaryThe Red Hat Services team is looking for a Program Manager to join us primarily in Sao Paulo-Brazil. In this role, you will manage complex programs within LATAM Training to completion, from initiation through delivery to closure including Customer Experience. You’ll coordinate cross-functional teams and establish appropriate metrics for measuring key project criteria, as well as define, monitor, and review all program economics including costs, operational budgets, partner's requirements, resources, and risks. As a Program Manager, you’ll also help establish an organizational practice discipline and serve as an ambassador for the adoption of success management fundamentals, principles, and methodologies with Red Hat Services.What you will do:- Responsible for positioning the company’s training products; primary responsibility includes finding, generating and developing new partners in order to deliver training products to end-users. Customers may be geographic or named accounts.- ⁠Manage Delivery Partners- ⁠Manage Instructors Up skills Plans- Certify Instructors to teach red hat training- ⁠Capacity Management for Instructors- Act as a liaison between global curriculum and Sales and Partners-- Manage Customer Experience- Leads the Solution Architects from a pipeline generation perspective- Operate in an inclusive meritocracy to solve problems effectively and efficiently- Support Curriculum team by managing and prioritizing strategic goals, objectives and key results (OKRs), and requirements, and sharing expectations.- Coordinate local training GA (General Available) launches; keep projects on track and moving forward; lead check-in calls for each project- Track and deliver status reports on the scope of evolving high level goals, ensuring teams are engaged in their mission to navigate them within agreed timeframes and stakeholders are informed- Act as customer or stakeholder contact for project team members- Schedule and lead periodic sprint reviews and planning meetings with Partners and Sales counterparts.- Set priorities, expectations, and communicating with stakeholders around project needs and task progress- Pursue and grow development partnerships with other teams- Write requirements as specifications, user stories, or ticketsWhat you will bring:- English proficiency is extremely important.- Spanish profinciency is recommended.- Experience managing or participating in programs- Experience managing programs in ticketing systems like Github, Jira, and Confluence- Understanding of code promotion workflows, version control, and development best practices- Great communication skills with excellent written and verbal professional communication skills- Comfortable organizing and interacting with remote and virtual teams- Professional, collaborative, and proactive approach to people and problems- Discerning, critical mindset that avoids cynicism- Ability to work as part of a team and well under pressure and within deadlines- Motivated and able to work on your own and within a team and consistently manage your own time and tasks- Active member of an open-source web community is a plus- Experience working with large teams on large projects from start to finish is a plusAbout Red HatRed Hatis the world’s leading provider of enterpriseopen sourcesoftware solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Diversity, Equity & Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Equal Opportunity Policy (EEO)Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.