Senior Customer Success Manager
2 semanas atrás
OverviewAs a Customer Success Manager, you will be responsible for providing complete support to LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you doDrive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans). Develop an intimate understanding of your customers’ businesses, conduct health checks. Develop a network of champions within each account through education, coaching, and strong influencing skills. Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews. Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals. Be an expert on trends and best practices for digital marketing and analytics. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from CleverTap by leveraging full platform functionality. Liaison between your customers and all the internal teams. Handle customer concerns with confidence, putting them at ease. What we are looking forMust have: Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields. Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools. Knowledge and understanding of APIs, SDKs, and data analytics tools. Good to have: Understanding of customer lifecycle, retention strategies, and campaign management. Post-Graduation- MBA – Marketing, PGDM, Diploma courses in Digital Marketing Measures of SuccessRetention Rates: Client renewal and churn rates Product Adoption: Depth and breadth of platform features utilized by clients. ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback Expansion: Measured through upsell & cross-sell of our platform ReportingWho you will report to: Director - Customer Success About CleverTapContribute to a product backed by 11 technology patents, showcasing industry-leading innovation. You are passionate about technology and its impact on the high-growth mobile technology space. Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. For more information, visit Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. #J-18808-Ljbffr
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