Operations Senior Analyst

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
LI-Hybrid
Team Overview:
**Join our team at 99 as a Senior Operations Analyst (Categories)** In this role, you'll play a key part in identifying new business opportunities and ensuring a balanced marketplace that delivers a good experience for both passengers and drivers. You'll be the focal point for initiatives across our diverse portfolio of categories, including 99Plus, 99electric-Pro, 99Taxi, and more. Our portfolio aims to expand our core services, meet specific passenger needs, and open up new markets for the company.
The operations environment is fast-paced and data-driven, so we're looking for someone with a strong analytical mindset, attention to detail, and the ability to connect different variables into actionable insights. Communication skills are essential, as you'll collaborate and lead a multidisciplinary squad with various stakeholders, including teams from Marketing, PR, Product, and B2B.
If you're proactive, analytical, has good stakeholder management skills, and excited about working in a dynamic setting, this is the perfect opportunity to make an impact and grow with us
Role Responsibilities:
- Monitor the operations of each category, providing performance insights to the team
- Design passenger profile segmentation and engagement strategies tailored to each category
- Develop pricing strategies to demand and supplly engagement with different products
- Lead a multidisciplinary squad and ensure deliverables are in line with our portfolio strategies
- Develop location-specific analysis to uncover opportunities and address operational challenges
- Create presentations to share operational insights with stakeholders and foster strategic discussions
- Propose and validate category-specific use cases and value propositions to enhance operations
- Support ad-hoc analyses in collaboration with other team members
Role Qualifications:
- An analytical profile with advanced knowledge of data tools (Excel / Database / SQL)
- Strong communication skills and the ability to engage with cross-functional stakeholders
- Experience building and delivering impactful presentations
- Sharp analytical thinking and structured problem-solving skills
- Willingness to learn and contribute to category expansion initiatives
- The ability to thrive in a diverse and dynamic environment
- A background in Administration, Economics, Engineering, or other related fields
- Advanced or fluent English
- Base location in São Paulo
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**Diversity & Inclusion**
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