Business Operations Specialist

1 semana atrás


Rio de Janeiro, Brasil Infopulse Tempo inteiro
Infopulse is inviting talented professionals to join our project as a **Business Operations Specialist (Porting)** to our Cloud Comm Operations team for our respectable client BICS.
The selected person will be responsible for ensuring the smooth execution of the full porting process of telephone numbers taking into account different portability regulation depending on the product, origin country and suppliers.
Join the team of our customer BICS - a global telecommunication enabler with a physical network stretching through the globe
- Grow your expertise through interacting with A-level mobile carriers from all over the world;
- Get your hands on the vast network with on land, underwater, and space points of presence;
- Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.
Infopulse-BICS team has been growing since 2010and we are looking forward to grow with you
**Areas of Responsibility**:
- Process port-in and port-out requests accurately and in a timely manner
- Validate porting documents
- Liaise with different suppliers to ensure successful implementation of ported numbers
- Communicate on daily basis with customers to guide, update and solve their possible questions during the whole porting process
- Troubleshoot with cross departments for service impacted issues
- Document all porting activities in Salesforce and other BSS systems
**Qualifications**:
- Telecom background will be a plus
- Highly proficient in both spoken and written English, any other language is an asset
- Strong attention to detail
- Proactive, multi-tasking, result-oriented personality
- Excellent communication skills and team-player attitude
**Your contact for this vacancy is**:
**Olha Hurska**:
Junior HR Manager

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