Guest Relations Officer

To apply, click on the link at the end of the post and all the best with your applications.

Closing Date: 2024/10/25

Reference Number: ETH240920-2

Job Number: 45000090

Job Title: Guest Relations Officer

Job Type: Permanent

Job Grade: T10

Division: Stadium Retail And Attractions

Department: Commercial And Events Services

Branch: Events Sales And Marketing

Vacancy Group: MOSES MABHIDA

Reporting To: Retail And Attractions Supervisor

Location: Durban, KwaZulu-Natal, South Africa

Special Conditions:
Required to work extra hours as required for the purpose of the event. The executive of any function as delegated by the Head of Department or immediate manager in terms of power indicated in the relevant legislation and related to the functions of this post.

Job Purpose:
Provides oversight and support to the Guest Relations Officer in respect of more complicated visitor enquiries and tours.

Key Responsibility Areas:

1. Welcoming and hosting Visitors and Tour Operators.
2. Hosting Visitors on Stadium Attractions by ensuring that two-way radios are in good working order to allow for good communication throughout the shift.
3. Leading visitor groups on the tour route and providing information about the stadium at all interest points along the tour route.
4. Ensuring that the harnesses, platform key, and indemnity forms are prepared prior to the tour department time.
5. Ensuring that the Exhibition centre is cleaned prior to opening at 9am.
6. Preparing all the equipment prior to the presentation by ensuring that everything is functioning.
7. Updating Tour Script and Presentation.
8. Conducting Checks of Routes and Sky car.
9. Administration and reporting by preparing daily shift reports to give feedback on daily operations.
10. Assisting at Events by preparing direct signage as required.

Physical Requirements:
Good health and physically fit. Must be able to work at heights.

Minimum Requirements:

• Diploma (NQF Level 6) in Tourism or Sports Management or any other related and equivalent qualification.
• Valid motor vehicle driving license.
• 2 years relevant experience in a Hospitality or Tourism environment.
• Computer Literacy.

Preferred Requirements:
3 years relevant experience in a Hospitality or Tourism environment.