Team Leader

3 semanas atrás

Natal, Brasil Hollywoodbets Tempo inteiro

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader based in Estcourt . Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

  • Valid driver’s license
  • Diploma/ Degree / NQF4 Learnership
  • 1-2 Years’ experience
  • 6 months within the Gaming or Betting Industry

What You'll Do For The Brand:

Branch Growth:

  • To ensure achievement of targets within your areas in accordance with branch goals.
  • Drive business results by creating an open dialog with your guests to educate them on all your branch offerings.
  • Ensure betting boards are updated.
  • Updating of memos, card changes, results, and scratchings which occur throughout the day.
  • Be knowledgeable on all game rules, odds, and payouts.
  • Team members must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
  • Taking customer bets where applicable (a requirement in express Branches).

Cash Administration:

  • Cash management within the branch according to defined processes/procedures and minimize risks, theft, and fraud.
  • Educate team members on all FICA regulations.
  • Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
  • Ensure adherence to credit card administration & EFT policies.
  • Ensure team members are issued with correct floats at the end of their shifts.
  • Interim checks must be done within the course of the day with team leader on duty.
  • Ensure to reconcile by end of shift to the balance which is reflected on the LPM/Admin/HIS.
  • Recovery process must be managed in line with processes/procedures.
  • The correct process must be followed with lost ticket claims.
  • Ensure the ticket number is received from the Helpline when processing the claim.
  • Record the guest’s details and ID number to validate payment after 90 days.

Branch Reporting:

  • Ensure that daily newsflashes provide a high-level overview of the operations for the day.
  • Manage branch stock control to ensure that there is sufficient supply (although not over/under stocked).
  • Ensure that a stock taking is done weekly and account for stock discrepancies.
  • Team Leaders must send an email notifying the Branch Manager/Senior Team Leader and Cash Management department of any shortages.

Security Management:

  • Be aware of your surroundings when opening and closing the branch.
  • Ensure all security factors are adhered to when banking is conducted.
  • Be aware of where all panic buttons are placed within your branch.
  • Ensure all cameras inside and outside the branch are in working order.
  • Manage all security aspects in the branch.
  • The cashing up process must be conducted with the branch doors closed with security monitoring the process.

Branch Appearance:

  • Ensure that the branch is always neat and tidy according to Hollywoodbets standards.
  • Ensure that facilities are well maintained and in good working order.
  • Comply with all procedures to prevent losses to the organization, advising your branch/senior team leaders promptly of any problems/malfunctions with the terminals/equipment/resources (e.g. TV display of results, offline issues).

Compliance:

  • Compliance and adherence to company's internal control measures.
  • Ensure compliance with company, legislative, and legal requirements.
  • More specifically, ensure compliance with Gambling Board regulations.
  • Compliance to the code of ethics and escalate fraudulent activities.
  • Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
  • Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
  • Ensure all team members are dressed in their correct Hollywoodbets uniform when on duty.
  • Credit bets are not allowed to be taken by any team members.
  • Team members on duty are not allowed to take personal bets within the branch.
  • Team members are not allowed to be behind the terminal counters when off duty.
  • Team members on duty are not allowed to utilize the Limited pay-out machines.

Communication:

  • Ensure all operational communication within the branch is circulated to all team members.
  • Ensure team members are aware of key business campaigns, business updates, and marketing initiatives.
  • Ensure that the correct lines of communication are followed at all times and that timely feedback is provided to support office when information is requested.

People Management:

  • Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events, and operational requirements.
  • Ensure staff attendance and behavior is managed with the guidance from Branch Manager/Senior Team Leader.
  • Ensure all new recruitment documentation is submitted timeously to the Human Resources department.

Guest Service:

  • Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
  • Proactively address guest complaints and ensure guest feedback is acted upon.
  • Build strong relationships with regular guests.
  • Create a guest-centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values:

  • Actively promote the Hollywoodbets values.
  • Live the values and lead by example to the team.
  • If the branch has LPMs, be responsible for their management.
  • If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.
  • Work closely with the Branch Manager/Senior Team Leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
  • Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team:

  • Strong numerical literacy and financial acumen.
  • Focused driven whilst demonstrating exceptional attention to detail.
  • Must have a strong sense of integrity.
  • Demonstrate good understanding of betting procedures and different betting types.
  • Excellent problem-solving skills.
  • Excellent presentation and reporting skills.

Please note that only team members who meet the stipulated minimum requirements will be considered.

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