Account Resolutions Specialist

2 semanas atrás

Sao Paulo, Brasil GoTo Tempo inteiro
Job Description
Account Resolutions Specialist, Portuguese speaking
Where you’ll work: Brazil
Customer Care and Success at GoTo
We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.
Your Day to Day
As an Account Resolutions Specialist, you would be working on:
Retention - You will use a forward-thinking mindset to negotiate and propose solutions that best support the goals of GoTo and our clients
Collaboration - You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes
Business Strategy - You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction
Performance - You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention
What We’re Looking For
As an Account Resolutions Specialist, your background will look like:
- 3+ years of experience in a similar role working on a team focused on customer service or retention
- Listen, assess, and communicate effectively and positively under challenging circumstances
- Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment
- Bilingual in Portuguese and English
You’ll be working towards a shared goal with an open-minded and cohesive team greater than the sum of its parts. At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll Be Real, Think Big, Move Fast, and Keep Growing along the way.
- Learn more
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