Technical Support Specialist
Há 7 horas
- Provide technical assistance and support for incoming queries and issues related to our financial data services.
- Diagnose and troubleshoot technical issues, including data discrepancies and integration problems.
- Ensure the timely and effective resolution of client issues while maintaining high customer satisfaction.
- Monitor and manage the flow and updates of data, ensuring accuracy and timeliness of stock data coverage.
- Assist clients in integrating the company's APIs into their systems, offering guidance on best practices and troubleshooting integration challenges.
- Collaborate closely with the Customer Success team to ensure a seamless onboarding experience for new clients.
- Conduct product training sessions to help clients maximize their use of the company's tools and services.
**Requirements**:
- Technical Proficiency:_
- Experience with cloud platforms and technologies.
- Proficiency in API usage and support.
- Familiarity with data analysis tools and techniques.
- Industry Experience:_
- Previous experience in a technical support role, preferably within the fintech industry (Level 2 support).
- Experience with stock data and financial analysis is a plus.
- Key Skills:_
- Excellent analytical and troubleshooting abilities.
- Strong communication skills, with the ability to convey technical issues to non-technical users.
- Ability to manage multiple tasks and prioritize effectively.
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