Cx & Ai Enablement Manager
Há 7 dias
About the team / role We're looking for a highly driven and strategic CX & AI Enablement Manager to join our CX Quality Assurance team. This role will serve as a central pillar in defining and scaling quality standards across all business units and regions. You'll work cross-functionally to align global QA practices, lead strategic initiatives, and implement innovative solutions to improve customer experience quality at scale. This role requires business-oriented ownership and excellent communication skills to ensure effectiveness of the QA strategy. In the end, we are looking for a strong, committed and creative performer that is able to transmit the DiDi experience to our end users while leading an integrated team. Responsibilities Drive the development and centralization of global QA standards, applying AI as a foundational lever. Lead end-to-end project management for global QA initiatives, including process standardization, tool implementation, and cross-regional alignment. Explore, test, and deploy innovative technologies, including AI solutions, to enhance Quality Assurance operations. Act as a strategic partner to regional QA teams and other CX functions, ensuring consistency, alignment, and operational excellence. Monitor performance and impact of global QA strategies, continuously identifying areas for optimization. Collaborate with Product and Data teams to develop scalable quality solutions. Basic Qualifications 5+ years of experience in Quality Assurance, CX operations, Product, or related roles. Experience as developer and user of AI tools and data-driven QA models. Experience working in global, cross-functional environments. Proven project management skills with the ability to lead large-scale initiatives. Strong analytical mindset and experience using data to drive decision-making. Fluent in English (written and verbal). Preferred Qualifications PMP, Six Sigma, or other project management certifications. Prior experience creating or scaling a Center of Excellence. What We Really Want to See in You A passion for elevating the customer experience through operational excellence. The ability to navigate complexity and drive clarity across diverse teams. Curiosity and courage to challenge the status quo and introduce new ways of thinking. A collaborative spirit with excellent stakeholder management skills. A proactive attitude with a focus on impact, not just activity. Self-starter and highly motivated, with an entrepreneur spirit. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). #J-18808-Ljbffr
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CX & AI Enablement Manager
Há 6 dias
São Paulo, Brasil 99 Tempo inteiroOverview We’re looking for a highly driven and strategic CX & AI Enablement Manager to join our CX Quality Assurance team. This role will serve as a central pillar in defining and scaling quality standards across all business units and regions. You’ll work cross-functionally to align global QA practices, lead strategic initiatives, and implement...
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Cx & Ai Enablement Manager
Há 5 dias
São Paulo, Brasil DiDi Global Tempo inteiroCompany Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don\'t even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for...
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São Paulo, Brasil Cielo Tempo inteiroJob DescriptionThe Manager - Training & AI Activation, Revenue Enablement is responsible for driving sales effectiveness and operational efficiency through training, process standardization, and strategic enablement initiatives. In addition, this role owns the coordination and integration of AI functionality to drive efficiencies across the entire sales...
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Business Development Manager
Há 4 dias
São Paulo, Brasil FlowDesk CX Tempo inteiroJoin to apply for the Business Development Manager (Remote) role at FlowDesk CX . The Role As the Business Development Manager, you will be key to driving growth by building and managing partnerships with Introducing Brokers (IBs) and high‑value clients across Brazil. You will be responsible for prospecting, negotiating, and onboarding partners, tracking...
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Enablement Operations Manager
Há 6 dias
São Paulo, Brasil beBeeEnablement Tempo inteiroRole: Enablement Operations Manager A seasoned professional is sought to lead the operational backbone behind internal training systems, documentation structure, and methodology governance. This role will maintain the single source of truth for internal processes, training curricula, templates, and onboarding structures.
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Enablement Operations Manager
Há 4 dias
São Paulo, SP, Brasil beBeeEnablement Tempo inteiroRole: Enablement Operations Manager A seasoned professional is sought to lead the operational backbone behind internal training systems, documentation structure, and methodology governance. This role will maintain the single source of truth for internal processes, training curricula, templates, and onboarding structures.
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Enablement Lead
Há 2 dias
Sao Paulo, Brasil Oyster HR Tempo inteiro**✨ One platform, a whole world of opportunity**:Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
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Enablement Lead
Há 3 dias
Sao Paulo, Brasil Oyster HR Tempo inteiro**✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
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SALES ENABLEMENT – COMERCIAL
Há 4 dias
São Paulo, Brasil NewSun Energy Group Tempo inteiroSobre a NewSun Energy A NewSun Energy Brazil S.A. é referência nacional em energia por assinatura no modelo de Geração Distribuída (GD), oferecendo soluções limpas, acessíveis e descentralizadas para empresas e parceiros em todo o país. Sobre a vaga Buscamos um(a) Enablement com perfil analítico, didático e estruturado, responsável por...
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CX Quality Manager
4 semanas atrás
São Paulo, Brasil Wellhub Tempo inteiroOverview Join to apply for the CX Quality Manager role at Wellhub . Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription....
