Payment Operations Manager

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99), meal delivery (99Food), or digital payments (99Pay).
To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.
Team Overview:
We are looking for experienced and passionate people to join our fast-growing fintech business and build it up together As Payment Operations Manager for 99Pay, you will be responsible for the payment business, working closely with the Product and Engineering teams to translate
user needs and feedback into new product features and service improvements. You will be expected to create and implement strategies and campaigns for user growth and retention.
This is a highly collaborative, fast-paced role that demands ownership, excellent execution and teamwork in order to create the premier fintech service in Brazil.
Role Responsibilities:
- Join a dynamic, fast-growing company and build our payment business;
- Own user growth objectives and achieve sustainable business development;
- Define, communicate and implement diversified strategies and initiatives for user acquisition and retention;
- Control the business P&L and elaborate adequate strategies for financial performance combined to efficient growth;
- Based on sensitive user insights and data thinking, collaborate closely with Product, Engineering and Data Analysis teams, designing and driving the continuous optimization of our products and services;
- Partner with internal stakeholders across our Rides and Food businesses to ensure coordination and maximize synergies in brand, growth and efficiency;
- Manage critical vendor relationships and build performance tracking systems;
- Collaborate with Marketing, Customer Experience and other teams for campaigns planning and elaboration.
Role Qualifications:
- 3+ years professional and industry experience within the financial services or fintech sector, extensive knowledge of the current digital wallet and PIX ecosystem;
- Experience in user growth and successful cases;
- Excellent analytical and structured thinking skills; ability to both see the big picture and dive into details;
- Strong user insights, focus on user value generation, experience with user research frameworks, passion for understanding and addressing user pain points, keen sense of what are fundamental user needs;
- Creative problem solving abilities and expertise in balancing and articulating trade-offs;
- Excellent communication skills, with proven ability to effectively manage daily operations and drive improvement actions with different teams, as well as ability to work well with a diverse international team;
- A proactive, entrepreneurial, self-starter attitude. Comfort with ambiguity and able to define clear strategic direction in the midst of a fast-moving environment;
- Fluency in English;
- Data capability on SQL and tableau should be a plus.
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other g

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