User Assistance Developer

Há 4 dias

São Leopoldo, Brasil SAP Tempo inteiro

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

  • Craft User-Centric Content: Create, design, and test user assistance content like UI texts, documentation, and in-app help content that guides users, reduces friction, and empowers them.
  • Collaborate Cross-Functionally: Work closely with UX designers, product managers, and developers to integrate content seamlessly into the user experience, exchanging feedback on content structure, interaction design, and assistance needs.
  • Maintain Content Quality: Regularly audit and update content to ensure it remains accurate, relevant, and aligned with evolving product features and business goals.
  • Champion Content Best Practices: Advocate for and implement content standards and best practices across the product team.

The Role

As a User Assistance Developer, you will work closely with stakeholders in different roles in SAP Ariba (Procurement) applying agile principles to ensure timely delivery of relevant User Assistance deliverables. You’ll work on multimodal delivery (videos, interactive graphics, etc.) and in-app help (SAP Companion and WalkMe) and are encouraged to use AI technology.

What you bring

  • Experience in content design, UX writing, and user assistance is a plus, as well as a strong ability to simplify complex information.
  • Excellent writing and editing skills with a focus on clarity, consistency, and user-centric content.
  • Ideally first-language proficiency in English or excellent written and spoken English.
  • Proficiency with content management systems (CMS) and familiarity with the DITA standard is a plus.
  • Strong organizational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
  • A keen eye for detail and a passion for creating truly engaging and helpful content to meet our users’ needs.

Meet your team

We are a team of diverse colleagues collaborating across countries and time zones to bring the very best in User Assistance to all SAP Ariba users.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 413222 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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