Operations Team Lead

3 semanas atrás

Rio de Janeiro, Brasil . Crane Worldwide Logistics. Tempo inteiro

Essential Job Functions Proactively monitor the operations reports such as the Corporate Performance & KPI performance and Client KPI; Support on implementation and ensure compliance to Standard Operating Procedures for the client. Also coordinate and manage SOP revisions and send updates to origins; Assist local teams when needed in providing operational knowledge customer service and support on technical capabilities; Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner; Have a fundamental understanding of operational systems including TMF and C2C; Build and maintaining strong relationships with service providers and customers; Support the service provider program within the department ensuring consistent and high-level operational quality to our customers; Responsible for client communications and conflict resolution. Ensure that client issues are dealt with in an efficient manner informing the Account Manager of any problems that may arise; Be available to call and attend customers urgencies when needed after regular working hours or during the weekend; Ensure that productivity and profitability goals for the department; Make sure the billing process is completed and on time; Ensure company credit procedures are followed and utilized effectively; Active work with the team to act the finance exceptions reports FNI DNI and accrual locking; Take an active role in the transition of new business / updates to existing business; Maintained a good relationship with the customer at all levels (agents managers and decision makers); Responsible for identifying and defining realistic service needs and measurements; Responsible for maintaining the agreed-upon scope of services; Responsible for advising the clients of new system enhancements technology and other value-added services to clients scope; Keep team working towards business. Show them a career not just a job; Ensure and assist supervisors and key staff with goal setting and monitoring; Review department goals and business plan periodically with staff to ensure by-in and accountability; Be responsible for keeping the team trained and prepared; Support the manager & supervisor to conduct staff appraisals by giving constructive feedback with a minimum of twice a year per employee; Provide feedback to clients and team at agreed intervals focusing on areas of possible improvements with corrective action plans where needed. Other Skills / Abilities Quality Management looks for ways to improve quality; Leadership exhibits confidence in self and others; Innovation meets challenges with resourcefulness; Dependability follows instructions responds to management direction; Motivated goal oriented; Excellent written and oral communication skills; Technical competence (excel word power point etc.). Education & Experience High school diploma or GED; 4 or more years industry related experience; 4 years as analyst experience. Key Skills: Law Enforcement, ABB, Marine Biology, Filing, Automobile, AV #J-18808-Ljbffr

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