Operations Team Lead

Há 5 dias

Rio de Janeiro, Brasil Crane Worldwide Logistica Do Brasil Ltda Tempo inteiro

**Essential Job Functions**:

- Proactively monitor the operations reports such as the “Corporate Performance” & KPI performance, and Client KPI;
- Support on implementation and ensure compliance to “Standard Operating Procedures” for the client. Also, coordinate and manage SOP revisions and send updates to origins;
- Assist local teams, when needed, in providing operational knowledge, customer service and support on technical capabilities;
- Ensure that current and new business is set up and maintained in the most operationally efficient and productive manner;
- Have a fundamental understanding of operational systems, including TMF and C2C;
- Build and maintaining strong relationships with service providers and customers;
- Support the service provider program within the department, ensuring consistent and high-level operational quality to our customers;
- Provide feedback to clients and team at agreed intervals, focusing on areas of possible improvements with corrective action plans where needed.
- Responsible for client communications and conflict resolution. Ensure that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise;
- Be available to call and attend customer’s urgencies when needed after regular working hours or during the weekend;
- Ensure that productivity and profitability goals for the department;
- Make sure the billing process is completed and on time;
- Ensure company credit procedures are followed and utilized effectively;
- Active work with the team to act the finance exceptions reports FNI, DNI and accrual locking;
- Take an active role in the transition of new business/updates to existing business;
- Maintained a good relationship with the customer at all levels (agents, managers, and decision makers);
- Responsible for identifying and defining realistic service needs and measurements;
- Responsible for maintaining the agreed-upon scope of services;
- Responsible for advising the clients of new system enhancements, technology, and other value-added services to client’s scope;
Keep team working towards business. Show them a career, not just a job;
- Ensure and assist supervisors and key staff with goal setting and monitoring.
- Review department goals and business plan periodically with staff to ensure by-in and accountability.
- Be responsible for keeping the team trained and prepared.
- Support the manager & supervisor to conduct staff appraisals by giving constructive feedback, with a minimum of twice a year per employee.

**Other Skills/Abilities**:

- Quality Management looks for ways to improve quality;
- Leadership exhibits confidence in self and others;
- Innovation meets challenges with resourcefulness;
- Dependability follows instructions, responds to management direction;
- Motivated, goal oriented;
- Excellent written and oral communication skills;
- Technical competence (excel, word, power point etc.).

**Education And Experience**
- High school diploma or GED;
- 4 or more years industry related experience;
- 4 years as analyst experience.

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