GFOCC Tech

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Remote troubleshooting of non-core DC network and compute infrastructure.
• Remote triaging and repairing server and network hardware in coordination with on-ground teams.
• 24x7 on-call and first responder for critical issues.
• Coordinate with remote hands and eyes for resolving DC facilities and IT infrastructure issues.
• Participate in small-size improvement projects.
• Build relationships with remote facilities to ensure swift response times to events and improve safety and security processes.
• Assist senior techs in quality checks of new sites and edge network scaling projects handed over to operations.
• Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support.

AWS values diverse experiences. If you do not meet all qualifications, we encourage you to apply. If your career is just starting or not on a traditional path, don't let it stop you from applying.

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ year of computer networking experience
• High school or equivalent diploma

• Experience dealing effectively with customers during problem resolution and operating under pressure

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - A100 ROW Servicos De Dados Brasil Ltda.

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