Sales Operations Analyst

Overview Join to apply for the Sales Operations Analyst role at 99 About The Company If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don\'t even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay). Since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. The Team/Role The Sales Operations & Incentives team is responsible for ensuring clarity in targets, consistency in sales routines, and transparency in incentive models. As an Analyst, you will support the team by preparing reports, tracking pipeline health, and maintaining benchmarks that guide sales execution. Responsibilities Assisting in the definition and tracking of benchmarks (conversion rates, CAC, ticket size). Supporting funnel tracking by sales stage (lead → signed → live). Preparing rep-level goal breakdowns by city and category. Assisting in commercial incentive simulations. Helping define and monitor SLAs for sales stages. Producing weekly pipeline health reports and dashboards. Supporting the manager in action plan monitoring for underperforming cases. Qualifications Background in Business, Economics, Engineering, or related fields. Strong skills in Excel/Google Sheets; familiarity with BI tools is a plus. Analytical mindset, detail orientation, and organizational skills. Interest in sales operations and performance management. Fluency in English (mandatory); Mandarin is a strong plus. A collaborative attitude, proactivity, and willingness to learn. Why you\'ll love working at DiDi We create user value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient. We are data-driven We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone\'s best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. Growth We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all. Diversity & Inclusion Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). Seniority level Entry level Employment type Full-time Job function Business Development and Sales Industries Software Development Referrals increase your chances of interviewing at 99 by 2x Sign in to set job alerts for “Sales Operations Analyst” roles. Sales Operations Senior Manager | Samsung ADS Business Analysis & Strategy Executive Partner Sales Operations Analyst - Truelogic Software Sales Operations Coordinator - Team Manager TM We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr