Parts & Service Consultant

**Career Area**:
Product Support
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**IT IS YOUR TIME**
Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Important**:
- Don't forget to include a resumé in English in your profile in Workday.**
**As a **Parts and Service Consultant**, you will specialize in product support, making strategic decisions and recommendations to enhance the Percent of Parts Sales (POPS) for Caterpillar branded parts. Your role will involve leading research and providing expertise in developing and implementing strategies for repair options profitability and growth, covering EAME and APD region. You will collaborate across various functional business units to achieve parts objectives, working with global partners, districts, dealers, and customers to drive parts marketing activities and Repair Options Parts Growth. Your role will execute key processes and initiatives to support parts growth and profitability.
**What You Will Do**:
- Conduct competitive analysis focusing on repair options and full machine rebuilds.
- Conduct market/competitive research to identify new opportunities and trends.
- Establish metrics to monitor and improve existing repair options strategies.
- Maintain effective internal communications to align marketing strategy with organizational changes.
- Support POPS and Caterpillar Parts growth through product and program development.
- Assist in delivering new products and programs globally or regionally.
- Gather and provide VOC (Voice of Customer) and VOD (Voice of Dealer) to various business teams.
- Develop and coordinate training materials.
- Support forecasting/business planning and understand promotional strategy.
- Segment, target, and position market opportunities to gain market share.
**What You Have**:
- **Customer Focus**:Experience in marketing, sales, or product support**, along with specific industry or product knowledge. Proficiency in **data analysis**and use of business tools for communicating ideas.
- **Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- **Relationship Management**:Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**Basic Requirements**:
- Bachelor´s Degree.
- English Pre-Advanced.
- Broad business background, specific product or industry knowledge.
- Ability to identify and implement innovative solutions.
**Additional Information**:
- This position may require up to 20% travel.
- Sponsorship is not available.
**Some of the offered benefits**:
- Medical plan
- Dental plan
- Medicines reimbursement
- Wellhub
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport
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Relocation is available for this position.
**Posting Dates**:
abril 28, 2025 - maio 13, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community.

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