Program Manager
4 semanas atrás
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Amazon Logistics (AMZL) Brazil is looking for an experienced project and program manager to lead several projects concurrently in support of our growth. You will own a portfolio of projects and will be accountable to their end-to-end development: from scoping, to execution, through successful completion and adoption. You will work closely with leadership and AMZL support areas to find opportunities for growth and improvement and will be responsible for the adoption of the correct products and tools to raise the bar on performance and quality for our customers.
To be successful in this role, you must be able to work across disciplines, organizations, and geographies, translating complex technical and operational concepts for varied audiences. You must think big, move fast, and pivot frequently in a dynamic environment. Prior experience in logistics is a plus, but hands-on experience in operations is a must.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.
Key job responsibilities
- Manage complex operational projects from start to finish and be accountable for key metrics and overall results
- Own Project Governance from start to finish, using effective methodology, tools, and communication skills
- Analyze long-term planning data to identify density opportunities in support of leadership; model this data to assist in mounting a strategic expansion plan
- Work closely with the ACES Launch Support and Routing teams to collaborate and pool resources
- Write business cases in support of new initiatives using data from multiple stakeholders
- Identify opportunities for defect reduction, increased efficiency, cost reduction, and growth
- Perform problem solving -- evaluating alternatives, and identifying solutions using innovative, frugal methods
A day in the life
**You will**:
- Work with teams across Amazon to scope project requirements, including Ops, Tax, Legal, Accounting, Tech, etc.
- Manage project implementation, including making sure that all stakeholders are kept up-to-date
- Work closely with other team members to ensure project adoption across the AMZL network
About the team
Amazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages (and smiles) to homes and businesses across the planet. Within AMZL Brazil, the Amazon Customer Excellence System (ACES) team leads the way in driving the benchmarking, standardization and continuous improvement of processes and programs within our delivery station network. We are accountable for quality, productivity, safety, and the information and tools that support mission-critical decisions. We will raise the bar on customer experience while lowering costs and supporting our rapid growth.
Sao Paulo, SP, BRA
- Experience implementing repeatable processes and driving automation or standardization
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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