Operations Manager

2 meses atrás

São Paulo, Brasil Blueground Tempo inteiro

At Blueground , our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We are currently looking for an Operations Manager to join our Brazil team. The Operations Manager position is one of the most impactful and essential roles at Blueground. As an Operations Manager, your primary focus will be the implementation, adaptation and continuous improvement of our business systems and processes in your country. You will be responsible for getting our properties at a ready to move-in stage in a timely fashion, managing and training third-party contractors, 3pl companies and ensuring smooth operation across the team.

What you will focus on:

  • Full operational set-up and maintenance coordination of properties (supplies, services, etc) according to brand style and guidelines
  • Drive down operational costs and constantly improve processes, while upholding quality standards
  • Liaise, manage and negotiate with contractors, vendors and external business partners ensuring that our guests enjoy high standards of client experience
  • Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services
  • Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
  • Manage the team of Operations Associates (who will assist in the setup of the apartments), by leading their onboarding process and providing continuous feedback

What we are looking for:

  • 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME or large corporation
  • Advanced English
  • Results-oriented go-getter; great at multitasking and managing competing priorities
  • Exceptional communication and organizational skills
  • Team player and creative thinker
  • Strong analytical and problem-solving skills put to use in a fast pace environment
  • Guest-centric mindset
  • Project management experience while working under tight deadlines
  • Experience in hospitality or real estate is considered a plus
  • Proven team management experience (in field operations is considered a plus)

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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