Support analyst mid-level

Há 2 dias

HOME OFFICE, Brasil Segura® Tempo inteiro

*Please, submit your CV in English**

As Support Analyst (mid-level), you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.

Want to be part of this transformation? So this position is for you

Activities:

  • Customer Call Handling;
  • Answering Calls to Resellers (doubt, transfer of knowledge);
  • Answering calls from internal areas (Commercial, Pre-sales, etc.);
  • Customer Incident Service;
  • Differentiated service to Prime Customers;
  • Call Screening.

Requirements:

  • Experience in technical customer service;
  • Experience with technology in general, especially with Infrastructure;
  • Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security;
  • *Advanced English for daily use and customer support.

Differential:

  • Knowledge of PAM and IAM;
  • Spanish language.

Time:

  • Daily 8-hour scale to be defined between 6:00 am and 22:00 pm.

Benefits:

  • Hiring Model: CLT
  • Health Plan (No co-participation) - Sulamérica;
  • Meal vouchers (R$ 1.100,00/month) - CAJU;
  • Home office allowance (R$100.00/month);
  • Wellhub;
  • Birthday Day Off;
  • English classes;
  • Access to ALURA (technical and personal/professional development courses)
  • Equipment needed to carry out the activities.
  • Fully remote position.

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