Global Technical Product Advisor
Há 4 dias
YOU'LL HAVE THE OPPORTUNITY TO:
- Provide Global product support to our Dealer/Distributor network for technical concerns to ensure consistent alignment of our brand promise and actual product and support performance.
- Ensures the delivery of technical support for powersports products, with a consistent alignment of service levels.
- Maintain and strengthen alignment for BRP after-sales policies and procedures to minimise waste and be financially strong.
- Support consumer product issues in ways that strengthen our network and brand image to sustain high success.
- You will support and identify communication needs and resolve product-related problems to improve the future product.
- Ensure communication with different stakeholders internally and externally
- Assures alignment of warranty decisions and practices with company expectations in ways that contribute to its ongoing success.
YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
- You live and breathe after sales and support; Driven & Committed when it comes to problem-solving and consistently strive to make a difference in the service experience.
- Minimum five years of relevant experience.
- You've run successful support teams; Hiring, mentoring, and training are all within your comfort zone.
- You obsess over providing quality services, and resolving difficult situations innovatively is where you shine.
- You can connect the dots between product, dealer support, and customer experience.
- You have a technical background and experience with on water products or other Powersports products.
- Demonstrated success in building and executing internal processes, problem-solving skills and
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