Payments Sr. Business Analyst

Payments Sr. Business Analyst at SumUp Join the Brazil Payments Processing team in São Paulo, the backbone of our acquiring and transaction processing at SumUp. The team ensures that merchants experience smooth, reliable payment processing across all rails — from traditional acquiring to emerging alternatives like Pix, APMs, and boletos. We work closely with providers to guarantee operational excellence and financial accuracy every day. What You’ll Do Monitor critical KPIs such as approval and clearing success, ensuring the operational health of payment processes. Manage relationships with third‑party processors and providers to maintain stability and performance. Lead and accelerate the resolution of issues in transaction and clearing processing. Support merchant onboarding with our providers and enable new product features such as vouchers. Drive process documentation and continuous improvement initiatives to enhance operational efficiency. You’ll Be Great for This Role If You have strong analytical skills and can identify patterns and root causes in complex data sets. You’re proficient in SQL and comfortable using data analysis tools. You have experience collaborating with cross‑functional stakeholders. You communicate fluently in English, both written and verbal. You bring a background in payments or financial operations. You maintain a merchant‑first mindset and can balance business and technical perspectives. Nice to Have Knowledge of financial regulatory or scheme requirements. Familiarity with payment business models and Tableau. Why You Should Join SumUp Opportunity to work with a truly global, multicultural team from our dynamic São Paulo hub in the heart of the city. This involves a hybrid setup. Commitment to diversity and inclusion: we value and promote diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced. Enrolment onto our VSOP program: you will own a stake in SumUp’s future success. Invest in your growth: access an annual budget of R$ 10 000 for education, certifications, and conferences. Generous time off: enjoy 22 working days of paid leave, plus public holidays and special leave days. Wellhub membership included and gym at the office. We contribute to your private retirement plan with Santander. Access to Zenklub for therapy, coaching, and emotional wellness resources. Meal support: benefit from a tax‑free food voucher program with Pluxee. Break4me: 1‑month sabbatical after 3 years of service. Referral bonus: earn additional rewards by referring talented individuals to join SumUp. About SumUp At SumUp, we’re on a mission to empower small businesses around the world with simple, affordable tools to help them start, run, and grow. More than 4 million merchants across 36 markets trust us as their financial partner — and we’re just getting started. We’re a global team of 3 000 + people from over 90 nationalities, united by curiosity, collaboration, and care. Our core values and culture shape everything we do, fostering inclusion, learning, and belonging. Equal Employment Opportunity SumUp is proud to be an Equal Employment Opportunity employer, committed to building a safe, respectful, and diverse workplace where everyone can thrive. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp. Seniority level Mid‑Senior level Employment type Full‑time Job function Analyst, Consulting, and Information Technology #J-18808-Ljbffr