Payments Business Analyst

Há 6 dias

Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

2+ year's Payments industry experience
- Business level written and verbal communication for Portuguese language.

Job summary

PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and financial experience to internal and external customers.

A business analyst (BA) in PIKE is responsible for driving operational excellence to improve the experience for customers across global payments products. You are data driven utilizing analysis and documentation to ensure that customer operational pain points are effectively prioritized with business, technical, and customer support teams. You will work to identify, execute, and drive projects with internal and external business partners to automate or improve business processes.

You are able to deep dive into system and support workflows, provide recommendations, and drive changes to large customer support processes and payments workflows. You own annual deep dive and monthly reporting for operational performance, and the setup and reporting of measurements used to determine the customer experience for payments operational workflows.

In this role your will:

- Solve ambiguous issues on a variety of operational issues with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes
- Define operational support models; review and vet operational reporting with stakeholders
- Translate complex business problem statements into analysis, technical, and business requirements, and proactively and independently work with stakeholders to construct use cases and associated standardized outputs
- Enable automated operational solutions at scale; setup processes with self-service reporting, and work with product and technical teams to enable full-scale automation, and have a working knowledge of the support tooling and mechanisms available by the wider business for more complex operational issues.
- Setup or improve operational processes that require less operational overhead and reduce time to resolution, and have the capability to make changes to large customer impacting workflows through the use of additional tools and reporting
- Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes
- Identify and implement optimal communication mechanisms based on project and the stakeholders involved
- Communicate complex analytical insights and business implications effectively
- Actively manage the timeline and deliverables of projects, focusing on interactions in the team
- Provide program communications to stakeholders
- Communicate roadblocks to stakeholders and propose solutions, and represent team on medium-size analytical projects in own organization and effectively communicate across teams
- SQL experience preferred
- Background utilizing analytical skills and problem solving abilities to influence teams

  • Payments Business Analyst, Payments Business

    2 semanas atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    2+ years of program or project management experience PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and...

  • Business Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil vaga para Business Analyst Tempo inteiro R$80.000 - R$120.000 por ano

    SOBRE A CAPCOA Capco é uma consultoria global de tecnologia e gestão especializada na transformação digital, oferecendo soluções inovadoras e orientadas por dados para um portfólio crescente de mais de 100 clientes globais, entre eles bancos, pagamentos, mercados de capitais, gestão de patrimônio e ativos, seguros e setor de energia.Nos destacamos...

  • Payment Disputes Analyst

    Há 5 dias

    Sao Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border...

  • Payments Sr. Business Analyst

    3 semanas atrás

    São Paulo, Brasil SumUp Tempo inteiro

    Payments Sr. Business Analyst at SumUp Join the Brazil Payments Processing team in São Paulo, the backbone of our acquiring and transaction processing at SumUp. The team ensures that merchants experience smooth, reliable payment processing across all rails — from traditional acquiring to emerging alternatives like Pix, APMs, and boletos. We work closely...

  • Business Analyst(Payments, Aquirer)

    2 semanas atrás

    Sao Paulo, Brasil DXC Technology Tempo inteiro

    **Responsibilities**: Plan and analize key business metrics; Make improvement for the area; Give recommendations for improving business operations; What do we need from you? This Specialist will work on Cards and Payments Solutions to provide support and knowledge to: Card Scheme Releases (VISA, MASTERCARD, ELO, HIPERCARD, AMEX) Merchant Acquirer Business...

  • Payments & Fraud Analyst

    Há 18 horas

    São Paulo, Brasil Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Business Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil vaga para Business Analyst Tempo inteiro R$70.000 - R$120.000 por ano

    Why Join ExadelWe're an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.From AI platforms to digital transformation, we partner with enterprise leaders to build what's next. What powers it all? Our people are...

  • Investigator Site Payments Analyst

    Há 5 dias

    São Paulo, Brasil IQVIA Tempo inteiro

    Join to apply for the Investigator Site Payments Analyst role at IQVIA Job Overview Responsible for the execution of the end-to-end investigator/site payment process. PoC for business partners, study team and other stakeholders for questions and issues related to Clinical trial payments. Essential Functions Create and maintain PO Estimator (POE) calculation....

  • Payments Sr. Business Analyst

    3 semanas atrás

    São Paulo, Brasil SumUp Inc. Tempo inteiro

    You’ll join the Brazil Payments Processing team in São Paulo, the backbone of our acquiring and transaction processing at SumUp. The team ensures that merchants experience smooth, reliable payment processing across all rails — from traditional acquiring to emerging alternatives like Pix, APMs, and boletos. We work closely with providers to guarantee...

  • Sr. Program Manager, Payments

    3 semanas atrás

    São Paulo, Brasil Women in Payments Tempo inteiro

    Description We are seeking an experienced Program Manager to join Amazon Latin America Payments Team to lead our partnership initiatives. This is a crucial role for improving the payment experience for Amazon customers shopping on Latin America through strategic partnerships with schemes, acquirers and financial institutions. Key job responsibilities Develop...