Payment Disputes Analyst

Há 4 dias


Sao Paulo, Brasil Pay Retailers Tempo inteiro

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.

Our Fraud & Claims team in Brazil is growing and we are looking for a **Payment Disputes Analyst** to work from Wednesday to Sunday assisting clients in payment disputes resolution, facilitating communications between end-customers, payment method providers and e-commerce platforms.

**Job Duties and Responsibilities**:

- Process refunds for failed transactions.
- Escalate issues detected through end-customer support.
- Analyse transactional data from different sources and ensure an appropriate classification and resolution is made for each ticket.
- Manage chargebacks and other payment disputes by gathering supporting evidence and processing written correspondence to recover funds for PayRetailers’ Merchants.
- Partner and readily collaborate with other stakeholders to solve complex payment dispute cases (Support, Legal, Financial Partners, etc.)
- Handle follow-up actions based on case outcome.
- Proactively look for ways to improve internal processes.

**Experience and Qualifications**:

- Strong written communication skills in Portuguese and English, utilizing proper grammar and punctuation. Proficiency in Spanish is a plus.
- Computer skills: good knowledge of Microsoft office & Excel.
- Detail-oriented and an inquisitive nature.
- Ability to handle challenging customers in a professional manner.
- Previous experience working in the Payments Industry is a plus.

**What we offer**:

- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Private health insurance covered by the company
- At least one day of home office per week
- Free language classes ‍
- Individual development plans
- Excellent work environment and good collaboration ✌️
- Free coffee/tea, fruits and snacks from the company


  • Payment Solutions Analyst

    2 semanas atrás


    São Paulo, Brasil Genesys Tempo inteiro

    locations - Sao Paulo (Flexible) - Bogota (Flexible) - time type - Full time - posted on - Posted Today - job requisition id - JR108273 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration...


  • São Paulo, Brasil Kaizen Gaming Tempo inteiro

    **We are Kaizen Gaming** Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+...


  • São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro R$60.000 - R$120.000 por ano

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...


  • São Paulo, Brasil Amazon Tempo inteiro

    Amazon EDSP Payments and Disputes Coordinator, AMZL EDSP (External Delivery Service Provider) Join to apply for the Amazon EDSP Payments and Disputes Coordinator, AMZL EDSP (External Delivery Service Provider) role at Amazon . Job Description Do you want to work hard, have fun, and make history? If so, Amazon could be the right career choice for you. Our...


  • Sao Paulo, Brasil Pay Retailers Tempo inteiro

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....


  • Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    2+ years of program or project management experience PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and...


  • São Paulo, Brasil IQVIA Tempo inteiro

    **Working modality: full time, home based in Brazil. Sponsor-dedicated. The Site Payments Analyst and play a key role in ensuring accurate and timely payments to clinical trial sites. Start-up Activities Participate in Trial Oversight Meetings to gather updates on EDC structure and


  • Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    2+ year's Payments industry experience - Business level written and verbal communication for Portuguese language. Job summary PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap...

  • Data Analyst

    Há 2 dias


    Sao Paulo, Brasil dLocal Tempo inteiro

    **What does dLocal do?** dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Microsoft rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a...


  • São Paulo, Brasil IQVIA Tempo inteiro

    Join to apply for the Investigator Site Payments Analyst role at IQVIA Job Overview Responsible for the execution of the end-to-end investigator/site payment process. PoC for business partners, study team and other stakeholders for questions and issues related to Clinical trial payments. Essential Functions Create and maintain PO Estimator (POE) calculation....