Customer Success Manager

3 semanas atrás

Rondônia, Brasil TITAN Tempo inteiro

TITAN is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency.Join **Titan**as a dynamic and tech-savvy **Technical Customer Success Manager** In this role, you’ll serve as the primary contact for clients, managing onboarding, planning, and training. As part of our innovative CS team, we’re seeking a self-motivated professional with exceptional interpersonal skills to drive success.**Requirements**:- 5+ years in customer success, technical account management role within SaaS.- Bachelor’s degree in: Computer Science, Industrial Engineering, Business- 2+ years of CRM/ERP implementation/ Salesforce development/business analyst experience.- Strong technical and interpersonal skills to guide customers and explain complex systems.- Excellent problem-solving and communication abilities.- Fluent in English; additional languages are a plus.- Ability to work remotely across EU, IL, EST/PST time zones**Responsibilities**:- Build strong relationships, act as a trusted advisor, align solutions with customer goals, and ensure satisfaction and retention.- Deliver training and provide technical documentation to maximize platform use.- Monitor usage, address challenges, and implement strategies to drive adoption and success through regular check-ins.- Conduct discovery meetings with key users and stakeholders of customers and partners to establish Titan as a core system, maximizing its value for the customer while driving increased adoption and identifying upsell opportunities.- Lead onboarding to ensure seamless implementation, configuration, and optimization of our solutions.- Partner with sales, product, and marketing teams, and relay customer feedback to improve products and processes.- Ensure client satisfaction and retention of assigned clients.- Educate clients on features and best practices.- Proactively solve problems with our solution and product teams to ensure customer satisfactionWhy Join TITAN?:- Work with a dynamic and innovative team in a fast-growing SaaS startup- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies- Enjoy the flexibility of remote work and a healthy work-life balance- Competitive compensation package and opportunities for professional growth and developmentDiversity Policy:At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.

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