Salesforce Implementation Lead

Há 4 dias

Florianópolis, Brasil PRIMESPORT Tempo inteiro

Why Consider This Job Opportunity Salary up to $150,000 annuallyOpportunity for career advancement and growth within a leading company in the sports and entertainment industryFlexible work environment with in-office collaboration 1-2 days per weekRobust benefits package, including healthcare, retirement, and paid time offChance to work on high-profile events like the FIFA World Cup and the Olympic GamesSupportive team culture that values diversity and inclusion What to Expect (Job Responsibilities) Lead full lifecycle Salesforce Service Cloud designs, implementations, and enhancements, integrating AI capabilities Collaborate closely with sales, service, IT, and senior stakeholders to identify and develop scalable Service Cloud solutions Manage project timelines, team resources, and governance to ensure compliance with security and data privacy policies Configure and tailor Service Cloud features, including case management and reporting Drive adoption through training and change management initiatives What is Required (Qualifications) Deep expertise with the Service Cloud platform, including both declarative and programmatic capabilities Advanced knowledge of Apex, SOQL, and Lightning Web Components Strong understanding of Salesforce configuration, automation, and integration with external systems via APIs Salesforce Certifications: Service Cloud Consultant, Platform Administrator I/II, Data Architect Excellent problem-solving, communication, and collaboration skills How to Stand Out (Preferred Qualifications) Knowledge of third-party tools and platforms that integrate with Salesforce Certifications: Agentforce Specialist, Business Analyst, Platform Developer I/II, Application Architect Experience with CRM Analytics and incorporating observability into Salesforce Familiarity with telephony (CTI/IVR) or digital engagement integrations Experience with Agentforce or similar agentic AI technologies We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

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