Field Support Analyst

2 semanas atrás

Rio de Janeiro, Brasil HCLTech Tempo inteiro

Direct message the job poster from HCLTech

• Be responsible for onsite support (computers, mobile, printers, telephony, meeting room devices, etc.), including support to third party companies working on LOCATION.

• Be responsible to identify and perform initial troubleshooting of IT related issues (hardware & software) in LOCATION. If the problem is not solved, a ticket must be created on corporate tool. The resource will liaise with global teams and follow up with users until it is solved.

• Be responsible to image/reimage Equinor computers.

• Act as hands & eyes for Equinor and global IT teams on LOCATION.

• Support enterprise services (networking, server, storage, etc.) on LOCATION, and act as part of Change/Incident/Problem teams.

• Be responsible to manage IT offshore inventory on LOCATION using corporate tools and following Equinor Brazil procedures. (Goods, spare parts, consumables, etc)

• Provide information to Supply Chain team in order to create SAP MRP for IT goods (toners, consumable items, etc.)

• Be responsible to dispose broken/old/out of warranty IT items following company procedures.

• Check IT offshore items arriving in LOCATION following company procedures (for instance: MSL, goods reservation, SAP).

• Be responsible for providing information to customer and vendors about physical installations on LOCATION.

• Identify IT related risks and report them to Brazil onshore IT team. Any risky activity to be performed offshore shall be approved by Brazil onshore IT team.

• Follow HSE & IT rules and policies.

• Support also the new Logistic Base – OceanPact – located nearby the Peregrino Logistic Base.

• Fluent English is necessary for any necessary contact with the IT Global Teams.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries
  • IT Services and IT Consulting
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