Junior Field Services Analyst

2 semanas atrás

Rio de Janeiro, Brasil Cognizant Tempo inteiro

**Junior Field Services Analyst**

As an **Junior Field Services Analyst**, you will be responsible for ensure the availability and smooth operation of IT/IS services in your location. You will be the first point of contact for on-site IT support and will work to continuously improve these services alongside the IT team.

**In this role, you will**:
Helpdesk and On-Site Support: Respond to and resolve IT issues for users.

Desktop Management: Configure and maintain computers, including preparing machines for new users.

User Administration: Manage user accounts.

Local Infrastructure Operations: Server, printing, and local area network (LAN) support.

**Work model: On-Site Position**

At Cognizant, we strive to offer flexibility whenever possible and are here to support a healthy work-life balance through our various wellness programs. Based on the business requirements of this position, this is an on-site position requiring 5 days per week at the client's office in Rio de Janeiro, RJ.

**What you need to have to be considered**

Help Desk Tools: Experience with ServiceNow or similar tools.

Active Directory: Knowledge of network directory management.

Windows 10: Proficiency with the operating system.

Computer Preparation: Experience with imaging and configuring machines.

Google Tools: Familiarity with the Google environment and tools.

Mobile Operating Systems: Support for iOS and Android.

Intermediate to advanced English

**These will help you stand out**

Knowledge of network and server environments.

**_Please, upload your resume in English._**

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

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