Account Associate I

The **Account Associate II** is responsible for delivering a high standard of customer service and administrative support to Client programs and projects as assigned. The Account Associate II executes their assigned day-to-day tasks in accordance with our in-house service model (P.E.R.F.E.C.T). The position involves daily interaction with our Clients, their Global partner base and colleagues as required and therefore demands excellent communication skills-both written and verbal. The Role demands a passion for providing excellent support, problem solving, working independently with direction and acting as a mentor for more junior colleagues. A keen eye for detail and accuracy is essential, as well as a proactive approach to driving performance and efficiency.
**Responsibilities**:
Delivers customer service excellence in line with our in-house Customer Service model - P.E.R.F.E.C.T
- Coordinates and participates in problem-solving and researching of issues related to assigned programs or projects, as needed. Contributes creative solutions within frame of reference and escalating as appropriate to Line Manager
- Proactively prioritizes tasks and solves day-to-day problems, seeking guidance from a colleague or Senior Member of staff as needed
- Provides clear, concise and professional communication internally and to Clients/partners
- Assists with the development of operational processes and documentation, proactively making suggestions for process improvements where appropriate
- Keeps Senior staff updated on an as needed or as requested basis escalating issues as appropriate in a timely manner
Identifies and escalates bugs/issues observed within Product suite and suggests ideas for improvement using appropriate tools and resources e.g. TFS/Product Specialists
- Ability to assist in preparing reports, presentations, and other client materials, as requested
- Adheres to and awareness of Quality and Control policies and procedures supporting the minimization of risks, errors and complaints
- Attend and complete all required annual reading and training courses e.g. Security Awareness, HR courses etc.
- Performs other duties as assigned by a Senior staff member
**About us**: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next - so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up.
**Experience**:
Required
- Committed and proactive team player
- Good organizational skills and the ability to prioritize to deliver against established deadlines in a fast paced changing environment
- Attention to detail, accuracy and solid numeracy skills
- 1 year(s): Minimum of 1 year experience in a customer service/administrative environment requiredExcellent verbal and written communication skills in English, additional languages are an advantageComputer literate and advanced proficiency with Microsoft Excel (Pivot Table, VLookups, Macros, etc.)
Preferred
- Customer focused (whether internal or external) with a passion for problem solving and exceeding expectations
- Good judgment with the ability to make timely and sound decisions

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