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**Your Responsibilities**:- Investigate, record, and resolve questions, requests, and technical or operational issues.- Use Salesforce and other digital platforms to document and monitor customer service interactions.- Use Microsoft 365 tools (Outlook, Excel, Teams, etc.) in daily tasks.- Ensure compliance with SLAs and track each stage of customer requests.- Report feedback and opportunities for improvement to internal teams (product, technology, sales).- Help create and update self-service materials (FAQs, tutorials, articles).- Welcome customers at the office or service center when necessary, ensuring excellence in human interaction.**Your profile**:**Requirements**:- Previous experience in customer service or support (both remote and in person).- Proficiency in using CRM systems, especially Salesforce.- Familiarity with Microsoft 365 tools (Outlook, Excel, Teams, etc.).- Excellent verbal and written communication skills, with a professional and empathetic attitude.- Ability to handle multiple tasks simultaneously.- Ongoing or completed university degree in Business Administration, Communications, Technology, or related fields.**Nice to Have**:- Experience working in tech companies, SaaS businesses, or startups.- Intermediate to advanced proficiency in English or Spanish.- Familiarity with tools such as Notion, Slack, and Google Workspace.**Why us?**:- Employment under the CLT model with a market-competitive salary.- Meal or food voucher.- Transportation allowance.- Medical and dental insurance.- Day off on your birthday.- A collaborative environment focused on learning and development.- Flexibility for a hybrid work model (to be agreed upon).**About us**:With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and São Paulo.We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.

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