Onsite / Doa Dap Mgt

3 semanas atrás

São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro
Job Responsabilities- ONSITE / DOA DAP MGTService project design and implementation1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans.2. Cooperate with the headquarters to implement service projects locally.3. Responsible for controlling, analyzing and managing DOA (Defect at Origin) and DAP (Return due to Regret/Non-Technical Problems) indicators for cell phones sold through major retailers (magazines). Will interface with the customer service, logistics, legal, commercial and technical assistance areas, ensuring effective handling of incidents, cost reduction and continuous improvement of the consumer experience.Service channel operationResponsible for the indicator operation management of each service channel, monitor, analyze and improve the indicators, including but not limited to: NPS of each onsite service channel (on-site and send-in repair), TAT management, service standardization, user complaint handling, tracking of unclosed work orders, attentive service delivery, service work order volume, sales volume and service center operation data.Service StandardizationResponsible for the local execution and supervision of onsite service processes and standards.Monitoring refund processes, compensations and financial reconciliations related to returns;
Controlling and analyzing DOA and DAP rates in sales channels (magazines and partner e-commerce);
Monitoring returns and exchanges made due to factory problems or consumer requests;
Ensuring correct application of commercial and after-sales policies agreed with retailers;
Identifying operationaldeviations or technical recurrences that impact the DOA/DAP rate;
Create and present periodic reports on performance, causes and action plans to reduce rates;
Work in partnership with the Quality, Engineering and Customer Service areas to investigate technical failures;
Interface with retailers to align proces

  • Onsite / Doa Dap Mgt

    4 semanas atrás

    São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGT Service project design and implementation 1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans. 2. Cooperate with the headquarters to implement service projects locally. 3....

  • Onsite / Doa Dap Mgt

    4 semanas atrás

    São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGTService project design and implementation1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans.2. Cooperate with the headquarters to implement service projects locally.3. Responsible...

  • Onsite / Doa Dap Mgt

    4 semanas atrás

    São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGT Service project design and implementation 1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans. 2. Cooperate with the headquarters to implement service projects locally. 3....

  • ONSITE / DOA DAP MGT

    4 semanas atrás

    São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGT Service project design and implementation 1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans. 2. Cooperate with the headquarters to implement service projects locally. 3....

  • ONSITE / DOA DAP MGT

    4 semanas atrás

    São Paulo, Estado de São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGTService project design and implementation1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans.2. Cooperate with the headquarters to implement service projects locally.3. Responsible...

  • ONSITE / DOA DAP MGT

    4 semanas atrás

    São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGT Service project design and implementation 1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans. 2. Cooperate with the headquarters to implement service projects locally. 3....

  • Onsite / Doa Dap Mgt

    4 semanas atrás

    São Paulo, SP, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGT Service project design and implementation 1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans. 2. Cooperate with the headquarters to implement service projects locally. 3....

  • ONSITE / DOA DAP MGT

    4 semanas atrás

    São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Responsibilities Onsite / DOA DAP MGT: Service project design and implementation. Design or improve onsite service business plans based on local strategies, user needs, and market characteristics, and promote the implementation of business plans. Cooperate with the headquarters to implement service projects locally. Responsible for controlling, analyzing and...

  • Onsite Doa Dap Mgt Specialist

    2 semanas atrás

    São Paulo, Brasil beBeeService Tempo inteiro

    Job Title Onsite Doa Dap Mgt Specialist This role is responsible for delivering service project design and implementation onsite. Candidates must have strong local market knowledge and analytical skills to develop onsite business plans based on user needs and market characteristics. The successful candidate will also be responsible for collaborating with...

  • Onsite / Doa Dap Mgt

    4 semanas atrás

    São Paulo, Brasil Ourolink Liability Company LTDA Tempo inteiro

    Job Responsabilities- ONSITE / DOA DAP MGTService project design and implementation1. Responsible for designing or improving onsite service business plans based on local strategies, user needs, and market characteristics, and promoting the implementation of business plans.2. Cooperate with the headquarters to implement service projects locally.3. Responsible...