Head de Customer Success
3 semanas atrás
Head de Customer Success at TotalPass Brasil Descrição Definir e implementar a estratégia de Customer Success alinhada aos objetivos da empresa. Liderar, treinar e desenvolver o time de Customer Success, promovendo uma cultura centrada no cliente. Monitorar métricas-chave como NPS, churn rate, expansion revenue, adoption rate e health score. Criar e otimizar jornadas do cliente, desde onboarding até renovação e expansão. Trabalhar em parceria com Vendas, Produto, Marketing e Suporte para garantir uma experiência integrada. Desenvolver planos de sucesso personalizados para clientes estratégicos (key accounts). Conduzir reuniões de performance e business reviews com clientes. Identificar oportunidades de upsell e cross‑sell junto ao time comercial. Apresentar relatórios e insights sobre performance do time e da base de clientes à diretoria. Requisitos Formação superior completa (desejável pós‑graduação). Experiência prévia em liderança de times de Customer Success, Account Management ou Pós‑Venda. Vivência em empresas SaaS, tecnologia e B2B altamente desejável. Domínio de métricas e ferramentas de CS (NPS, churn, LTV, CAC, health score, etc.). Conhecimento em ferramentas como Salesforce, HubSpot, Gainsight, Planhat, Zendesk, Intercom ou similares. Inglês intermediário ou avançado (diferencial). Informações Adicionais Local de trabalho: São Paulo, SP Regime de contratação: Efetivo – CLT Jornada: Período Integral Nível hierárquico: Gerente Referrals increase your chances of interviewing at TotalPass Brasil by 2x. #J-18808-Ljbffr
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Head de Customer Success
1 semana atrás
São Paulo, SP, Brasil Evollo Tempo inteiro**Faça a Diferença como Head de Customer Success na Evollo** Na Evollo, transformamos dados de interações em insights estratégicos que impulsionam a evolução dos negócios e aprimoram a experiência dos clientes. Estamos em busca de um **Head de Customer Success** com forte experiência em gerenciamento de projetos, análise de interações e...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus: is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus:is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus:Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus: is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver...
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Head Of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus: Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving...
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Head of Customer Success Engineering
Há 3 dias
São Paulo, Brasil Optibus Tempo inteiroAbout Optibus: is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver...
