Release Manager

3 semanas atrás

São Paulo, Brasil Netcracker Technology Tempo inteiro

If digital transformation , next generation technology , and growth opportunities excite you, then apply to join our Netcracker Technology Team Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams , earn a competitive salary , and contribute to the largest digital transformations happening around the world.

What is in it for you?

At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations, and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

What is the scope of this role?

We are looking to hire a Release Manager to join our growing company. This position will be part of our Engineering department based in our Sao Paulo office in Brazil. The role will maximize the engagement metrics of Netcracker’s digital properties, as well as the software release configurations according to Customers' requirements for projects around the world. Role and responsibilities are:

  • Point of Contact for Internal and External Release management activity, alignment of the installation plan with the customer and internal teams (Configuration / Environment support / Deployment Management / Solution delivery / Customer support).
  • Execute tracking and alignment of software components included in the solution.
  • Track component versions, branches, and merges.
  • Approve merges to the branch, including merge conflict resolution.
  • Prepare release documentation: Release Notes, Proof of tests, installation notes (validate documentation prepared by other teams before sharing it with the customer).
  • CCI and TPS configurations.
  • Ticket management.
  • Release notes preparation.
  • Tracking CMDB updates with the DevOps team.
  • Automatization of some manual operations.
  • Change management (CRs & HF) - Coordination of new scope and fix issue plans with customer needs.
  • Manage the lifecycle of a change.
  • Host Change Approval Board (CAB) meetings (internal and external).
  • Work with ITMSO on SIS plan build and validation.
  • Prepare Production and non-Production environment updates: communication plan, installation plan, roll-back plan, and others as required.
  • Run Production and non-Production environment updates: HF/DF/Maintenance patch deployment.
  • Manage deployment issues and troubleshooting.
  • Human Resource planning - Distribution of activities related to all RM tasks both within the project and the approval of the product on the installation.

What skills and experience will you need for this role?

  • Previous experience within Release Management, Change Management, or Technical Lead role.
  • Experience with distributed Cloud deployments, CI/CD, and CMDB.
  • Strong knowledge of tools like Kubernetes, Docker, Jira, Jenkins, Git, Remedy, and Confluence.
  • Strong IT experience with knowledge of the general processes of developing and branching strategy (commit, merge, resolve conflicts, etc.).
  • Knowledge of DevOps and continuous integration and development (CI/CD) tools.
  • Excellent communication and team building abilities.
  • Have ownership of tasks, be responsible, careful, and diligent.
  • Availability to work from office in hybrid mode from our Sao Paulo office.

Education:

  • Bachelor’s degree in Computer Science or related field.

Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people, and expertise helps companies transform their networks and enable better experiences for their customers.

Connect with us on LinkedIn and stay up to date on our company news.

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