Handyman (KwaZulu-Natal, Zinkwazi) Maintenance · ANEW Hotel Ocean Reef

At ANEW Hotels & Resorts, we believe in creating exceptional experiences for our guests through attention to detail and proactive care of our properties. As a Handyman, you play a crucial role in ensuring our guests enjoy a comfortable, well-maintained environment while supporting our team members in delivering excellence.

The Handyman is responsible for the preventative and corrective maintenance of all hotel facilities, ensuring both guest areas and back-of-house spaces meet ANEW's high standards. This role combines technical expertise with guest service excellence, contributing directly to our guests' comfort and satisfaction.

• Guest Experience & Service
  • Engage warmly with guests, demonstrating ANEW's welcoming culture
    
  • Respond promptly to maintenance requests through Infraspeak
    
  • Maintain guest room readiness by completing preventative maintenance checks
    
  • Ensure minimal disruption to guest experience when conducting repairs
    
  • Proactively identify and address potential maintenance issues before they impact guest satisfaction
    
  
  
  
• Technical Maintenance
  • Monitor and manage daily tasks through Infraspeak, prioritizing based on guest impact and urgency
    
  • Perform preventative maintenance on all hotel systems including:
    • Electrical systems (lighting, TV sets, refrigeration)
      
    • Plumbing (water systems, fixtures, drainage)
      
    • HVAC systems
      
    • Furniture and fixtures
      
    • Swimming pools and spa facilities
      
    
    
    
  • Execute painting and general repairs throughout the property
    
  • Maintain landscaping and grounds in collaboration with service providers
    
  • Monitor and report on contractor work quality and compliance with service level agreements
    
  
  
  
• Safety & Compliance
  • Maintain a safe working environment following health and safety protocols
    
  • Ensure proper storage and handling of tools, materials, and chemicals
    
  • Conduct regular safety checks on equipment and facilities
    
  • Monitor water quality and pressure systems (including Legionella prevention)
    
  • Implement energy-saving practices across the property
    
  
  
  
• Resource Management
  • Maintain optimal inventory levels of maintenance supplies and tools
    
  • Process maintenance requests through Infraspeak efficiently
    
  • Submit and track purchase requests for required materials
    
  • Ensure proper care and maintenance of tools and equipment
    
  • Practice cost-effective solutions while maintaining quality standards
    
  
  
  

• Strong technical skills in general maintenance and repairs, including basic electrical, plumbing, and carpentry
  
• Experience with building maintenance and repair
  
• Excellent problem-solving and troubleshooting abilities
  
• Strong communication skills
  
• Commitment to guest service excellence
  
• Ability to work independently and as part of a team
  
• Painting skills
  
• Health and safety compliance
  
• Tool and equipment handling
  
• Basic HVAC system knowledge
  

• Ability to stand and walk for extended periods
  
• Capable of lifting up to 25kg when necessary
  
• Manual dexterity for operating tools and equipment
  
• Ability to work in various weather conditions
  

As part of the ANEW family, you'll receive:

• Comprehensive training and development opportunities
  
• A supportive team environment
  
• Recognition for excellence
  
• Growth opportunities within ANEW Hotels & Resorts
  
• A competitive benefits package