Quality Assurance Analyst L2
Há 3 dias
Quality Assurance Analyst L2 – Wipro Join Wipro as a Quality Assurance Analyst L2 and support the client’s quality compliance through thorough audit and calibration processes. Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Responsibilities Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes Deliverables Audit adherence to the calendar; audit targets Compliance % as per audit reports – zero misses Process compliance – case targets – 2 hours/ week logged to be updated with the process Qualifications Experience: 1-3 Years About Wipro We are building a modern Wipro, an end‑to‑end digital transformation partner with the boldest ambitions. Join a business powered by purpose and a place that empowers you to design your own reinvention. #J-18808-Ljbffr
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Quality Assurance Analyst
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Quality Assurance Analyst
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Curitiba, Brasil Wipro Limited Tempo inteiroCuritiba, Brazil - DOP - 3110452 **_Role Purpose_** - The purpose of this role is to conduct audits to ensure quality compliance within the account._ **_Do_** **Conduct process quality audits as per plan** - Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines_ - For agents identified in the bottom quartile of performance,...
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Curitiba, Brasil LG Electronics Brasil Tempo inteiroPosition ChallengesThis candidate will be responsible for the development, implementation, maintenance, and improvement of quality assurance processes. Throughout the implementation and maintenance process, this candidate should use data analysis to better understand quality reporting measures and improve processes.ResponsibilitiesPerform problem...
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Quality assurance specialist
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Quality Assurance Specialist
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Quality Specialist
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Curitiba, Brasil LG Electronics Brasil Tempo inteiroPosition ChallengesThis candidate will be responsible for the development, implementation, maintenance, and improvement of quality assurance processes. Throughout the implementation and maintenance process, this candidate should use data analysis to better understand quality reporting measures and improve processes. Responsibilities Perform problem...
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Quality specialist
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Curitiba, Brasil LG Electronics Brasil Tempo inteiroPosition ChallengesThis candidate will be responsible for the development, implementation, maintenance, and improvement of quality assurance processes. Throughout the implementation and maintenance process, this candidate should use data analysis to better understand quality reporting measures and improve processes.ResponsibilitiesPerform problem...