Latam Retention Specialist

4 semanas atrás

São Paulo, Brasil Sporty Group Tempo inteiro
Sporty Group
Sporty is expanding and we're building the world's go to platform for everyday entertainment.
As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of LATAM focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.
**What you'll be doing**:
- Assist in planning and executing retention campaigns and promotional activities for existing & new users across the LATAM markets
- Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
- Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
- Help ensure regional offers and promotions are delivered on time and remain competitive
- Coordinate with external partners on campaign execution and follow-up tasks
- Support personalization and automation initiatives by providing regional operational input
**What you'll bring**:
- Bachelor’s degree in marketing, business, or a related field
- 2+ years’ experience in retention, CRM, or customer lifecycle management
- Experience in the Online Casino or broader iGaming industry is strongly preferred
- Strong analytical skills and data-driven mindset
- Excellent communication skills, fluent in written and spoken English
- Familiarity with retention and marketing automation tools is a plus
What’s In It For You
\uD83D\uDCCD Sporty is a remote first company in pursuit of sustainability
\uD83D\uDCB0 A competitive salary + individual performance based bonuses every quarter
\uD83C\uDF34 28 days paid annual leave
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
\uD83D\uDCDD Referral bonuses & flash bonuses
\uD83D\uDCBB Top of the line equipment
\uD83C\uDF0D Annual company retreats to provide great internal networking opportunities
Personalised Support
Your Move

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