Client Retention Specialist

Há 3 dias


Sao Paulo, Brasil Olly Olly Tempo inteiro

**About Olly Olly**:
Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters and account managers who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.

**We run from the run of the mill.** We run from lazy marketing. We run from safety. From easy. We run _toward _streamlined systems, proven results, and marketing that yields results.

**We're powered by curiosity.** We're curious about data, about facts, about the story behind the company, and about the people we're trying to reach.

**We play the long game. **Keeping our client's marketing needs our main priority is what makes Plum tick.

**At Olly Olly, we believe in three things**:

- Good People
- Hard Work
- Happy Clients

Founded in 2018, we knew we needed to do more. More for small businesses, and more for the changes that were happening all over the world. That's when Olly Olly was born. We get how easy it is to get trapped in the whack-a-mole game of digital marketing — constantly popping your head up and engaging in the online world only to have to retreat back to focusing that energy on other parts of running a business. It's time to come out from hiding and doing it all on your own.

**About The Role**:
**_Olly Olly is seeking a world class Retention Specialist to join our Growing Fam'Olly_**

The primary purpose of this job is to help our service teams help retain clients who are thinking of closing their account. Specialists will also call on past delinquent and canceled clients to obtain payment and win them back. This is a great opportunity for the right person to get into a growing company who is looking for leaders in key departments.

**You're excited about this opportunity because you will**:

- Perform outbound retention calls to customers who have requested escalated support
- Demonstrate the value of SEO to our customers everyday by providing amazing customer support
- Identify opportunities to streamline and automate internal processes.
- Assist with improving efficiencies to increase the effectiveness of the department
- Provide timely follow-up on payment arrangements
- Conduct proactive outbound client retention calls with accounts that are in jeopardy.
- Lead training one-on-one and with teams on retention and customer success best practices
- Carefully study corporate programs, products and services to allow for quick and purposeful responses, as well as a high percentage of upsells

**We're excited about you because you have**:

- 2+ years of experience in sales and/or client retention and great customer service qualities
- 1+ years of experience with digital marketing products and services
- An ability to inspire others to action by planning, motivating, and controlling work being done
- The ability to stay calm and find the right approach to manage escalations (irate calls)
- An ability to triage, asses levels of urgency on an ongoing basis and handle competing prioritizes with finesse
- Advanced level of English both written and verbal

**These competencies will make you fit right in...**:

- **Critical Thinking** | Self-starter, solution-oriented and inquisitive mindset. Ability to think strategically and problem-solve. Values quality and organization
- ** Problem Solving** | Ability to identify possible solutions to solve a problem or situation
- ** Time Management** | Strong organizational skills and ability to work quickly and precisely in a fast-paced environment under tight deadlines. Ability to respond to shifting priorities quickly and effectively when necessary
- ** Collaboration **| Excellent interpersonal skills and ability to work well both independently and in a team setting. Professional demeanor and dependable work ethic
- ** Attention to Detail **| Possess a strong sense of monitoring and checking information, while organizing time and resources efficiently
- ** Communication **| Excellent written & verbal communication skills, ability to proactively network and establish effective working relationships both internal and external stakeholders

**What We Offer**:

- Salary: $950 USD per month + bonus based on performance
- Schedule: Mon
- Fri - 9am to 6pm Central Standard Time (UTC-6)
- Work From Home
- 15 Days PTO + 8 Company Holidays
- An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth

**Olly'all Are Welcome**:
At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual's merit and qualifications directly related to their professional competence.



  • São Paulo, Brasil Sporty Group Tempo inteiro

    Sporty GroupSporty is expanding and we're building the world's go to platform for everyday entertainment.As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of LATAM focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities,...


  • Sao Paulo, Brasil Varsity Tutors Tempo inteiro

    Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect...


  • Sao Paulo, Brasil Varsity Tutors Tempo inteiro

    Varsity Tutors, a Nerdy company, is looking for international Customer Retention Specialists to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect...


  • São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro R$90.000 - R$120.000 por ano

    Sporty Group Partnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...


  • São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro R$40.000 - R$80.000 por ano

    Sporty GroupPartnered with some of the World's greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we're on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, , and the newly launched SportyFM, we continue to...


  • São Paulo, Brasil Automation Anywhere Tempo inteiro

    About Us Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach....


  • São Paulo, Brasil Automation Anywhere Tempo inteiro

    About UsAutomation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach....


  • Sao Paulo, Brasil GoTo Tempo inteiro

    Job Description Account Resolutions Specialist, Portuguese speaking Where you’ll work: Brazil Customer Care and Success at GoTo We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a...


  • São Paulo, São Paulo, Brasil Darkroom Tempo inteiro

    **About Darkroom**We're building the future of advertising and are looking for the minds to help us do it.Darkroom is a progressive omnichannel growth marketing agency focused on retail, e-commerce, and consumer businesses. We have been recognized as one of the fastest growing private companies in America by Inc. ), a top 1% digital advertiser by Varos...


  • Sao Paulo, Brasil GoTo Tempo inteiro

    Job DescriptionAccount Resolutions Specialist, Portuguese speakingWhere you’ll work: BrazilCustomer Care and Success at GoToWe believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic...