Lead Energy Storage Specialist
Há 3 dias
We are seeking an experienced Technical Service Engineer to provide expert technical support and training to our customers.
Key Responsibilities:- Deliver timely and effective technical assistance and support to customers regarding the installation, setup, operation, and maintenance of energy storage systems.
- Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.
- Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns.
- Conduct product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing.
- Develop user guides, FAQs, and other educational materials to educate customers on the installation, operation, and maintenance of energy storage systems.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications.
- Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
- At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
- Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical.
- A strong customer focus, technical expertise, and the ability to adapt to change are essential.
- Fluent English and Portuguese language required.
This is a unique opportunity to join a dynamic team and contribute to the growth and success of the company. As a Technical Service Engineer, you will have the chance to develop your skills and knowledge in a rapidly evolving industry.
What We Offer:• Competitive salary and benefits package
• Opportunity to work with cutting-edge technology
• Collaborative and dynamic work environment
• Continuous learning and professional development opportunities
• Chance to make a real impact on the company's success
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