Client Advocate

3 semanas atrás

São Paulo, São Paulo, Brasil Willis Towers Watson Tempo inteiro
The Client Advocate is responsible for maintaining client relationships. The CA role has a strong connection to the client's business and a fundamental understanding of its industry. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products, and solutions with existing clients. Client Advocates assist in responding to RFPs, oral presentations, and help make the pitch. Participation in RFPs may be required on some accounts. As a Client Advocate, you should be comfortable developing innovative solutions.A Client Advocate (CA) will need to have:
Strong negotiation skillsStrong management skills (mentoring and leading ACAs)Strong project management skillsStrong presentation skillsAn advocate for changeNote:
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The RoleAs a senior member of the organization, you will have additional responsibilities such as:
Serving as a mentor to colleaguesBeing a Subject Matter Expert for one or more lines of business and/or Industry VerticalLeading a teamContributing to new business opportunities with new and existing clientsDriving the RFP response process, including review, resource identification, and document ownershipEngaging with sales and broking to understand marketplace changesRetaining existing book of business and developing client relationshipsEstablishing a comprehensive understanding of the client's industry, business, and objectivesProviding strategic planning and consulting advice, monitoring insurance and risk management needsDriving the creation and delivery of the E365 Plan and Client Stewardship reportEngaging internal resources to deliver on the client experienceLeading and mentoring account team membersMaximizing profitability and retention of their book of businessNegotiating and delivering fee/compensation agreementsInforming insurance program design and strategyDriving client presentations, proposals, advocacy reports, and service plansLeading the renewal process and collaborating with internal teamsEnsuring compliance with legal and regulatory requirementsPerforming other duties to ensure an exceptional client experienceQualificationsResponsibilities include:
Targeted 10+ years of commercial Property & Casualty experience or demonstrated capabilitiesKnowledge of coverage forms, program design, and coverage gapsAbility to interpret and present analytical modelsRelationship management and conflict resolution skillsNegotiation skills and ability to develop innovative solutionsBusiness acumen and marketplace knowledgeUnderstanding of the commercial insurance renewal processExcellent communication and presentation skillsProject management skills for complex projectsAdvocacy for change, leadership, and collaboration skillsReceptiveness to feedback, critical thinking, and problem-solving skillsIntellectual curiosity and proficiency in Microsoft Office and online toolsMust maintain insurance broker P&C license and complete continuing educationPreferred:
Industry designations such as CPCU, ARM, CIC, CRIS, CRMAdditional notes:
This position will remain posted for at least three business days or until a suitable candidate is found.#J-18808-Ljbffr

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