Sr Delivery Manager

Há 2 dias


Minas Gerais, Brasil buscojobs Brasil Tempo inteiro

Descrição :

Sr Delivery Manager é uma posição de liderança sênior responsável por supervisionar a entrega de serviços de ponta a ponta para os clientes. Este papel exige forte colaboração com equipes internas e engajamento direto com os clientes para garantir que os projetos sejam executados com o mais alto padrão. A função deve garantir que as estratégias de entrega estejam alinhadas com as expectativas dos clientes, acordos contratuais e objetivos de negócios. A posição requer fortes habilidades de liderança, comunicação e organização para gerenciar projetos complexos e entregar valor aos clientes.

Experiência Necessária :

  • Experiência na indústria de TI e em funções de gestão e liderança.
  • Desenvolver e implementar estratégias de entrega que estejam alinhadas com os objetivos da empresa e as necessidades dos clientes.
  • Liderar, orientar e desenvolver uma equipe de gerentes de entrega e líderes de projeto.
  • Fornecer atualizações regulares à liderança sênior sobre o status dos principais projetos e a satisfação geral dos clientes.
  • Expertise em múltiplas soluções e experiência na entrega de várias estratégias digitais, fornecendo estratégia, software e expertise em arquitetura técnica e orientando equipes de projeto multifuncionais para garantir o sucesso do cliente.
  • Expertise na implementação de diferentes experiências de personalização usando Salesforce e Adobe stacks.
  • Liderar múltiplas soluções em modelos de execução de preço fixo e serviços gerenciados.
  • Experiência trabalhando com centros de desenvolvimento offshore.
  • Servir como o principal ponto de contato para os clientes em relação à entrega de serviços.
  • Estimativa de Projetos, definição de escopo, alocação de recursos e estimativas de cronograma de projetos.
  • Construir e manter fortes relacionamentos com os clientes, garantindo a satisfação com os serviços entregues.
  • Engajar-se regularmente com os clientes para entender suas necessidades e expectativas em evolução.
  • Gerenciar escalonamentos e fornecer resolução oportuna das preocupações dos clientes.
  • Supervisionar o planejamento, execução e entrega de todos os compromissos com os clientes, garantindo a adesão aos cronogramas, orçamentos e padrões de qualidade.
  • Garantir que todos os projetos atendam aos requisitos contratuais e sejam entregues de acordo com as melhores práticas e metodologias da empresa.
  • Monitorar o desempenho do projeto e tomar ações corretivas proativas conforme necessário.
  • Experiência com SaaS CRM e / ou Salesforce será apreciada e altamente preferida.
  • Inglês avançado.
  • Disponibilidade para trabalhar na região de Brasilia – DF.
  • Enviar CV em inglês.
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