Senior Technical Consultant – Servicenow

3 semanas atrás


São Paulo, Brasil ServiceNow Tempo inteiro

Senior Technical Consultant – ServiceNow (Technology and Core Business Workflows)Full-time Employee Type: Regular Region: LATAM - Latin America Work Persona: Flexible or Remote What you get to do in this role: Senior Technical Consultant – ServiceNow (Technology and Core Business Workflows) We are seeking an experienced Senior Technical Consultant in ServiceNow with a proven track record of delivering large scale implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows including HRSD, S2P, Workplace Service Delivery, Legal and others. This role requires a professional with both strong technical expertise and solution design skills, capable of translating customer requirements into scalable ServiceNow solutions while ensuring governance, performance, and long term maintainability. As a Senior Technical Consultant, you will Lead configuration and implementation of multiple ServiceNow modules with deep hands on technical skills. Apply best practices in platform governance, performance optimization, and maintenance including upgrades and patching. Configure and extend the platform using business rules, client scripts, ACLs, notifications, knowledge management, service portal and employee experience features. Act as a trusted advisor, guiding customers through adoption strategies, process improvements, and alignment with ServiceNow leading practices. Mentor junior consultants and collaborate with solution architects, project managers, and business process consultants to drive successful project outcomes. To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Required Advanced English and Spanish. Proven hands on experience in ServiceNow implementations covering Technology Workflows ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows HRSD, S2P, Workplace Service Delivery, Legal and others. Strong knowledge of Flow Designer, Playbooks, Knowledge Management, Service Portal and Employee Center. Experience with integrations involving large data volumes using ServiceNow native and custom approaches. Solid knowledge of platform performance, governance, and maintenance best practices. Advanced expertise in at least three ServiceNow modules. Experience with upgrades and patching cycles. Knowledge of business processes related to ServiceNow modules. Nice to Have: Proficiency in implementing and configuring ServiceNow AI capabilities, with the ability to design solutions that leverage AI features to optimize workflows and enhance user experience. ServiceNow Certifications: CTA Certified Technical Architect, CSA Certified System Administrator, CAD Certified Application Developer, Two or more CIS Certified Implementation Specialist certifications. We approach our distributed world of work with flexibility and trust. Equal Opportunity Employer: ServiceNow is an equal opportunity employer. Accommodations: We strive to create an accessible and inclusive experience for all candidates. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. #J-18808-Ljbffr



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