Sr. People Services Associate

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Sr. People Services Coordinator, you will join the newly formed People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employee base on a wide variety of HR queries. You are a highly motivated self-starter who is responsible for developing innovative ways to support our employee population, owning a resolution from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving more complex second tier employee queries in collaboration with internal teams and the broader Docusign ecosystem.

This position is an individual contributor reporting to the Manager, People Services.

Responsibility

• Act as the first point of contact for benefits-related inquiries and issues for LATAM Region (Brazil and Mexico), resolving Tier 1 concerns promptly

• Manage and respond to ServiceNow tickets related to benefits for LATAM Region (Brazil/Mexico)

• Identify and escalate complex benefits issues to more senior members of the LATAM People Services team or to cross-functional teams such as senior member of the Benefits team or payroll or HRBPs as necessary

• Ensure timely resolution and communication to affected parties

• Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met

• Coordinate and process local benefits (ie: monthly meal allowances processing, meal vouchers card replacements, annual christmas gifts processing, invoice processing, health and wellness plans administration, among others) for the LATAM region (Brazil and Mexico)

• Support new hire onboarding presentations and addresses benefits questions for Brazil and Mexico

• Complete offboarding activities for employees leaving the company such as exit interviews and/or documentation required per country legal authorities in the LATAM region (Brazil/Mexico)

• Complete all local/regional statutory and regulatory employment filing requirement

• Carry out necessary work authorization and certification requirements in region

• Complete all necessary wet signature requirements where required by local authorities

• Assist with mass data inputs/uploads, ensuring data submitted to the People Operations team is accurate and ready for loading

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA degree or equivalent in HR or related field

• 2+ years of HR operations or consulting experience

• Experience with systems such as Service Now, Workday

• Experience with Google Suite

• Fluent in English and Portuguese
• Profiency in Spanish

Preferred

• Experience managing and closing complex HR queries

• Be comfortable in an international environment, with ability to work across multiple countries

• Excellent written and verbal communication skills

• Strong attention to details and organizational skills

• Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment

• Ability to exercise good judgment and discretion, maintaining confidentiality when required

• Ability to multi-task and prioritize multiple tasks and projects

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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#LI-Hybrid

Basic

• BS/BA degree or equivalent in HR or related field

• 2+ years of HR operations or consulting experience

• Experience with systems such as Service Now, Workday

• Experience with Google Suite

• Fluent in English and Portuguese
• Profiency in Spanish

Preferred

• Experience managing and closing complex HR queries

• Be comfortable in an international environment, with ability to work across multiple countries

• Excellent written and verbal communication skills

• Strong attention to details and organizational skills

• Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment

• Ability to exercise good judgment and discretion, maintaining confidentiality when required

• Ability to multi-task and prioritize multiple tasks and projects

As a Sr. People Services Coordinator, you will join the newly formed People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employee base on a wide variety of HR queries. You are a highly motivated self-starter who is responsible for developing innovative ways to support our employee population, owning a resolution from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving more complex second tier employee queries in collaboration with internal teams and the broader Docusign ecosystem.

This position is an individual contributor reporting to the Manager, People Services.

Responsibility

• Act as the first point of contact for benefits-related inquiries and issues for LATAM Region (Brazil and Mexico), resolving Tier 1 concerns promptly

• Manage and respond to ServiceNow tickets related to benefits for LATAM Region (Brazil/Mexico)

• Identify and escalate complex benefits issues to more senior members of the LATAM People Services team or to cross-functional teams such as senior member of the Benefits team or payroll or HRBPs as necessary

• Ensure timely resolution and communication to affected parties

• Facilitate the onboarding process for benefit vendors, ensuring all necessary documentation, purchase orders (POs), contracts, legal, IT, and security requirements are met

• Coordinate and process local benefits (ie: monthly meal allowances processing, meal vouchers card replacements, annual christmas gifts processing, invoice processing, health and wellness plans administration, among others) for the LATAM region (Brazil and Mexico)

• Support new hire onboarding presentations and addresses benefits questions for Brazil and Mexico

• Complete offboarding activities for employees leaving the company such as exit interviews and/or documentation required per country legal authorities in the LATAM region (Brazil/Mexico)

• Complete all local/regional statutory and regulatory employment filing requirement

• Carry out necessary work authorization and certification requirements in region

• Complete all necessary wet signature requirements where required by local authorities

• Assist with mass data inputs/uploads, ensuring data submitted to the People Operations team is accurate and ready for loading