Brazil - IT Support Specialist - Temporary

Há 7 dias

Santa Catarina, Brasil Arke Tempo inteiro

In Short

Arke is actively searching for a qualified IT Support Specialist to join our team temporarily , from October 21st, 2024 to November 15th, 2024 . The IT Support Specialist will primarily be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware used by our staff and contractors. This position is focused on ensuring the smooth and efficient operation of desktop systems, supporting our employees and contractors, and maintaining our internal IT infrastructure.

What You’ll Be Doing

  • Provide first-level contact and problem resolution for all users with hardware, software, and applications problems.
  • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
  • Create, manage, and track tickets in the IT helpdesk system, ensuring all tickets are updated and resolved in a timely manner.
  • Install, modify, and repair computer hardware and software.
  • Install and support business applications.
  • Support, monitor, test, and troubleshoot hardware and software problems.
  • Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
  • Maintain confidentiality with regard to the information being processed, stored, or accessed by end-users on the network.
  • Provide computer orientation to new and existing company staff.
  • Execute offboarding tasks to shutdown access from terminated company staff.
  • Maintain onboarding and offboarding documentation.
  • Maintain inventory of hardware and software deployed to company staff.
  • Coordinate purchase, shipping, reset, backup, configuration, and repair of computer hardware.
  • Keep up to date with current trends and technologies to deliver the best possible support to users.
  • Work with vendors and internal teams to resolve technical issues.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Other duties as assigned by the IT Manager.

What We’d Love to See

  • Experience with Jira (service Desk), Entra, M365 (Teams), Exchange Online, SharePoint, Azure, Active Directory and Intune.
  • Degree in Computer Science, Information Technology, or a related field.
  • Proven experience in an IT support role, ideally within an organization supporting over 100 users.
  • Excellent problem-solving skills and a strong technical background.
  • Experience with common software and hardware including printers, monitors, and networking equipment.
  • Experience with Helpdesk or IT Service Management systems is a plus.
  • Certification such as CompTIA A+, Microsoft Certified: Windows 10, ITIL or similar is a plus.

Soft Skills

  • Excellent problem-solving skills and a strong technical background.
  • Ability to communicate effectively with technical and non-technical staff.
  • Excellent organizational skills and a strong attention to detail.
  • Comfortable working independently as well as part of a team.

Who We Are

Arke is a full-service experience design and technology consultancy that believes in providing more – much more. We change the way brands approach digital transformation and create defining moments to better connect brands with their customers. Arke’s core values are the soul of who we are and shape everything we do. We are authentically unique, operate with high standards, and love what we do.

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