IT Technician Help Desk

2 semanas atrás

Brasil Dingus & Zazzy Tempo inteiro

Hey, Dingus

Yeah, you heard that right. Dingus & Zazzy is looking for a motivated, forward-thinking IT Specialist to join our growing team

About Us

Dingus & Zazzy is a comprehensive digital marketing agency offering month-to-month services for brands looking to expand their presence across a variety of digital platforms. Our business is expanding globally, and we need talented folks on our team so that we can continue to offer stellar service to our clients.

We don’t believe in binding our clients to a contract. We wow them every month with real results so that they want to keep coming back. We are a collective of creatives who come together every day to work towards the same goal: brand growth.

Required Skills & Qualifications

  • A working level of spoken and written English
  • Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment.
  • Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
  • Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly.
  • Experience with endpoint management, SaaS administration, and automation tools.
  • Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response.
  • Excellent interpersonal and communication skills; ability to train and support non-technical users.
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications).
  • Certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Google IT Support Professional Certificate are a plus.

Key Responsibilities

  • Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote.
  • Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
  • Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
  • Support the deployment and integration of new productivity and collaboration tools, including project management (e.g., Teamwork, ClickUp, Asana, Monday), internal tool builders, and AI-driven solutions.
  • Monitor and maintain endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication (MFA).
  • Assist with cloud infrastructure management, data backup, and disaster recovery planning.
  • Conduct regular software updates, security patching, and vulnerability assessments.
  • Support cybersecurity initiatives, including employee security awareness training and incident response.
  • Document processes, create user guides, and train staff on new technologies and best practices.
  • Collaborate with leadership to evaluate and implement new tools that enhance productivity and security.

Our operating hours are from 9 am to 5 pm MST.

Ready for the ride of your life? If you think you’re the perfect fit for the role, apply today

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