Technical Customer Service Specialist

Há 5 dias


Brasília DF, Brasil beBeeCommunication Tempo inteiro

Customer Support Representative Job Description We are seeking a highly skilled Customer Support Representative to join our team. In this role, you will be on the front lines of customer support, answering questions and troubleshooting technical problems. You will assist customers with our products and guide clients through any technical issue they might encounter. This is an excellent opportunity to build sustainable relationships and trust with customers through open communication. Manage Incoming Tickets: You will be responsible for managing large amounts of incoming tickets to ensure timely responses. Provide Accurate Information: You will provide accurate and valid information by using the right methods/tools. Build Relationships: You will build sustainable relationships and trust with customers through open communication. Handle Complaints: You will handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution. This role offers the opportunity to work with global teams in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us.


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