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Customer Service Technology Specialist

Há 1 mês


Salvador BA, Brasil beBeeTechnical Tempo inteiro

Job Opportunity: Technical Support Specialist   Mindglobal is seeking a detail-oriented and process-driven professional to join their team as a Mobility Care Associate. This individual will provide customer and technical assistance and support related to mobile device systems, hardware, software, company and carrier processes, and client procedures. Responsibilities: Respond to inbound queries by phone call, email, and helpdesk ticketing solution in a timely and professional manner Isolate issues and requests, and determine and implement a resolution according to client-specific company procedures Provide technical support involving clients' supported hardware, Mindglobal tools, and carrier systems Understand and efficiently use carrier portals and other tools Research process, policy, and procedure questions using available informational resources Advise client employees on appropriate action(s), timelines, outcomes, etc. using professional grammar and communication skills Follow standard help desk procedures according to each client's agreements, preferences, and processes Ensure all client-related work is entered, tracked, and documented correctly Provide guidance to clients' employees on proper use of specific websites and tools Stay current with industry trends, mobile technologies, internal systems, information, changes, and updates Requirements: Native level English speaker and writer with excellent communication skills - verbal and written Ability to multitask and juggle a large volume of tasks Consistently reliable - able to be on time and present when scheduled Professional behavior in the workplace, remotely, and anywhere affiliation is known Self-motivated to be effective with minimal supervision Detail, process, and results oriented with ability to avoid distraction and consistently work throughout a shift Benefits: Career growth opportunities Remote flexibility Collaborative and supportive team environment