Customer Success Specialist

1 semana atrás

Camaçari BA, Brasil JoomPulse Tempo inteiro

Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make e-commerce data easy to understand and efficient for all sellers. Joom Pulse is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes the following businesses: Joom Marketplace, a platform for shopping from all over the world; Onfy, a pharmaceutical marketplace in Germany, and JoomPro, a platform for cross-border wholesale trade. Joom’s offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal. Joom Group has its HQ in Lisbon, Portugal. We are looking for a proactive, customer-focused Customer Success Specialist to foster strong client relationships, enhance user satisfaction, and support seamless product adoption and retention. Responsibilities Develop and maintain strong client relationships, ensuring alignment with customer needs Provide fast & full answers to clients’ questions and support for their problems Keep customers informed on new features and best practices to enhance usage Monitor customer engagement and satisfaction to identify upsell and renewal opportunities Lead renewal processes and identify growth opportunities within customer accounts Ensure high retention rate by providing excellent customer success service & support Requirements 1+ years of experience in customer success management Fluency in Portuguese Advanced communication skills with ability to handle difficult client conversations, build client trust and understand client perspectives Ability to collect, structure, and filter clients’ feedback, and transfer this to the stakeholders as marketing manager, product manager, and other internal teams Hands-on experience with customer retention and nurturing relationships with small and medium businesses Strong analytical skills and data-driven approach Practical use experience of AI tools and quick software learning ability Experience working based on KPIs (SLA, CSAT, Retention, Churn, Refunds) and results-oriented execution Preferred Good English proficiency and Experience working in a similar Brazilian e-commerce and/or analytical tools’ company We offer Compensation package: base salary and bonuses PJ employment with a possibility to move to CLT employment later 100% paid sick leave Collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions Before applying for the above position, please review our Candidate Privacy Notice here: By responding to the vacancy, you acknowledge that you have read our Privacy notice.*

  • Analista De Customer Success – Salvador – BA

    2 semanas atrás

    Salvador, BA, Brasil BuscarVagas Tempo inteiro

    Informações da VagaEmpresa: Divulga VagasLocalização: Salvador - BAÁrea de Atuação: OutrosPrincipais ResponsabilidadesAtribuições: Acompanhamento de onboarding dos clientes; Realização de pesquisas de satisfação (externas e internas); Execução de projetos e demandas que podem contribuir para a retenção dos clientes; Contato direto e diário...

  • Data Cloud Specialist

    2 semanas atrás

    Camaçari, Brasil Bebeedatacloud Tempo inteiro

    Job Title:Data Cloud SpecialistAbout the Role:We are a leading technology company with a strong presence in the digital landscape.Our team is seeking a skilled Data Cloud Specialist to join our ranks.The ideal candidate will have expertise in data architecture, SQL queries, and data modeling.They will be responsible for conducting customer discussions,...

  • Administrador De Suporte Ao Cliente

    2 semanas atrás

    Camaçari, Brasil Bebeeauxiliador Tempo inteiro

    Detalhes da VagaA nossa equipe está em busca de profissionais que possam auxiliar nossos clientes por meio de chat e outras plataformas.Realizar atendimento via chat ou outras plataformas;Auxiliar clientes com dúvidas ou problemas técnicos;Compreender solicitações dos clientes e atendê-las rapidamente;Responder reclamações no site Reclame...

  • Customer Success – Salvador – BA

    2 semanas atrás

    Salvador, BA, Brasil BuscarVagas Tempo inteiro

    Informações da VagaEmpresa: Divulga VagasLocalização: Salvador - BAÁrea de Atuação: OutrosPrincipais ResponsabilidadesAtribuições: Implantar o produto e desenvolver o relacionamento com nossos clientes, garantindo um fluxo de melhoria contínua nas relações. Acompanhar a performance operacional diária e desenvolver planos de ação. Suportar à...

  • Sales Growth Ambassador

    2 semanas atrás

    Camaçari, Brasil Bebeedevelopment Tempo inteiro

    Job Title: Business Development RepresentativeAt our company, we're on a mission to empower digital consumer brands to increase customer retention and lifetime value through contextual individualization.Our platform drives hyper-personalized experiences for customers across various industries, including retail and technology.We're outcome-driven, run with...

  • Sap Advanced Business Application Programming Consultant

    Há 4 dias

    Camaçari, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Azure Devops Solution Expert

    2 semanas atrás

    Camaçari, Brasil Bebeedevops Tempo inteiro

    Job DescriptionWe are seeking an experienced Azure DevOps Solution Engineer to work on a long-term project in Brazil.As a key member of our team, you will be responsible for designing and implementing automated solutions using Azure DevOps.Required Skills and Qualifications6+ years of IT experience with a focus on cloud architecture and design.Expertise in...

  • Security Engineer

    Há 5 dias

    Camaçari, Brasil Ledn Tempo inteiro

    The OpportunityWe are seeking a full time Security Engineer with deep expertise in Application Security, Identity & Access Management, and Confidential Computing to strengthen the security of our Bitcoin-backed loan platform.Security is fundamental to protecting our customers and business, and this role will drive both the tactical improvements and long-term...

  • Security Engineer

    3 semanas atrás

    Camaçari, Brasil Ledn Tempo inteiro

    The OpportunityWe are seeking a full time Security Engineer with deep expertise in Application Security, Identity & Access Management, and Confidential Computing to strengthen the security of our Bitcoin-backed loan platform. Security is fundamental to protecting our customers and business, and this role will drive both the tactical improvements and...

  • Talent Pool

    4 semanas atrás

    Feira de Santana, BA, Brasil Revolut Tempo inteiro

    About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day. As we continue our...