Operations Manager
Há 15 horas
Key Responsibilities Provide timely and meaningful reporting to senior management. Plan and implement strategies to ensure account profitability. Handle client interactions and manage escalations (calls or in-person). Conduct regular reviews with Account Managers and other departments to ensure SLA adherence. Monitor daily productivity against defined service level standards. Perform audit checks on client-defined compliance requirements. Coach and monitor Team Leads and AMs in day-to-day operations and people management. Develop continuous learning processes for the team. Supervise and support team members to ensure delivery meets or exceeds client quality standards. Represent the organization during client visits and reviews. Lead process re-engineering projects to optimize workflows and reduce cycle times. Develop and maintain process documentation, SOPs, and compliance standards. Partner with stakeholders to implement digital tools and automation for operational efficiency. Monitor KPIs and prepare dashboards to track improvement outcomes. Conduct training sessions on process excellence methodologies for team members. Required/ Preferred Skills & Competencies Strong knowledge of BPS operations and service delivery models. Provide timely and meaningful reporting to senior management. Plan and implement strategies to ensure account profitability. Handle client interactions and manage escalations (calls or in-person). Conduct regular reviews with Account Managers and other departments to ensure SLA adherence. Monitor daily productivity against defined service level standards. Perform audit checks on client-defined compliance requirements. Coach and monitor Team Leads and AMs in day-to-day operations and people management. Develop continuous learning processes for the team. Supervise and support team members to ensure delivery meets or exceeds client quality standards. Represent the organization during client visits and reviews. Proficiency in process mapping tools and data analysis (Excel, Power BI). Excellent communication and stakeholder management skills. Ability to manage multiple projects and deliver within timelines. Qualifications Bachelor's degree in Business, Engineering, or related field. 3–5 years of experience in process improvement within BPS or shared services. Preferred Certification in Lean Six Sigma or equivalent preferred.
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Operations Manager
4 semanas atrás
São Paulo, Brasil Tech Mahindra Business Process Services Tempo inteiroRole : Operations Manager-Contact Center Location : Sao Paulo, Brazil. Work from office. Office location : near Santo Amaro Station / Giovani Gronchi. Sao Paulo | Brazil – CENESP Salary : BRL 10,000 / month- BRL 12,000 / month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service...
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Enablement Operations Manager
Há 5 dias
São Paulo, SP, Brasil beBeeEnablement Tempo inteiroRole: Enablement Operations Manager A seasoned professional is sought to lead the operational backbone behind internal training systems, documentation structure, and methodology governance. This role will maintain the single source of truth for internal processes, training curricula, templates, and onboarding structures.
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Operations Manager
Há 15 horas
São Paulo, SP, Brasil Tech Mahindra Business Process Services Tempo inteiroKey Responsibilities Provide timely and meaningful reporting to senior management. Plan and implement strategies to ensure account profitability. Handle client interactions and manage escalations (calls or in-person). Conduct regular reviews with Account Managers and other departments to ensure SLA adherence. Monitor daily productivity against defined...
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Senior Country Operations Manager
Há 3 dias
São Paulo, SP, Brasil beBeeCustomer Tempo inteiroElevate your career with a role that demands strategic thinking, operational excellence and customer satisfaction. The country operations manager is responsible for leading the overall operations of the country ensuring efficiency productivity and superior customer experience. Operational Excellence Leader Our Operational Excellence Leader drives growth...
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Senior Country Operations Manager
Há 4 dias
São Paulo, SP, Brasil beBeeCustomer Tempo inteiroElevate your career with a role that demands strategic thinking, operational excellence and customer satisfaction. The country operations manager is responsible for leading the overall operations of the country ensuring efficiency productivity and superior customer experience. Operational Excellence Leader Our Operational Excellence Leader drives growth...
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Tax Operations Manager
3 semanas atrás
São Paulo, SP, Brasil beBeeTax Tempo inteiroJob Title: Tax Operations Manager This role is responsible for leading tax operations in Brazil. Key responsibilities include developing and executing comprehensive tax compliance strategies, overseeing the preparation and submission of tax obligations, ensuring accuracy and consistency of tax filings, identifying and implementing tax planning opportunities,...
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Operations Manager
2 semanas atrás
São Paulo, Brasil Ant International Tempo inteiroAs we prepare to launch our licensed operations in Brazil, we’re seeking a strategic yet hands-on Operations Manager to establish and lead all operational functions on the ground in São Paulo. Leveraging Ant International’s core platforms for payments, compliance, reporting, and risk, your critical role is to operationalize these global capabilities in...
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Senior Operations Manager
Há 7 dias
São Paulo, SP, Brasil beBeeOperations Tempo inteiroSenior Operations Manager Job Description This role is responsible for overseeing the overall operations in Brazil. The ideal candidate will have a strong understanding of end-to-end operational processes, resource planning, team leadership, motivation, and development. The position involves managing a team to ensure compliance with company policies and...
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Senior Operations Manager
Há 4 dias
São Paulo, SP, Brasil beBeeOperations Tempo inteiroSenior Operations Manager Job Description This role is responsible for overseeing the overall operations in Brazil. The ideal candidate will have a strong understanding of end-to-end operational processes, resource planning, team leadership, motivation, and development. The position involves managing a team to ensure compliance with company policies and...
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Revenue Operations Manager
3 semanas atrás
São Paulo, Brasil dLocal Tempo inteiroJoin to apply for the Revenue Operations Manager role at dLocal 1 day ago Be among the first 25 applicants Join to apply for the Revenue Operations Manager role at dLocal Why you should join dLocal?dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates...
